Butler Simonstown

General Purpose

Provide profession services to guests in terms of the guest experience.

Education, Skills and Experience
- Matric Certificate or equivalent
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal and communication skills

Key Competencies and Qualities
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Main Job

**Responsibilities**:
Responsibilities and essential job functions include but are not limited to the following:

- To consistently provide thoughtful, caring and sincere service.
- To identify and anticipate Guests’ needs and ensure personalized service is provided
- To provide Food and Beverage Services as required
- To assist with any plans or arrangements the guest intends to make during their stay
- To ensure that all requests from Guests are made possible and are followed up on
- To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
- Ensure repeat guests are met and greeted on a daily basis and profiles are updated
- Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
- Respect guest privacy and do not discuss guests’ private information with colleagues
- Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
- Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
- Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
- Demonstrate discretion and courtesy when entering into the private space of guests
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned