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Retail Sales Agent

3 months ago

Claremont, South Africa Motivity (PTY) Ltd Full time

**Sales Agents Job description**

OVERVIEW OF THE ROLE

**Store Controls and Management**
- Ensure the store is fully operational at opening hour every morning.
- Be ready and in place to meet and assist customers.
- Drive sales to ensure sales targets are met and exceeded.
- Assist fellow colleagues during busy periods and stand in for them during breaks and during periods of absence.
- Maintenance of the merchandise sections, in store promotions, signage and displays, collateral, POS material and pricing strategies according to current guidelines and timelines.
- Ensure the shop is clean and tidy always.
- Implement all required store processes.
- Compile performance reports as required Stock Control.
- Ensure effective stock control and loss prevention practices.
- Ensure the correct quantities are ordered timeously to meet customer demands and marketing initiatives.
- Ensure orders are placed with sufficient lead-time for the products to arrive at the store before stock shortages are experienced.
- Receive deliveries according to the procedure.
- Check that deliveries are correct, as per purchase order and that all stock is received in a good condition.
- Conduct spot checks on boxed items to ensure that they are in a good condition.
- Check all quantities and calculations on invoices and delivery notes for accuracy and required adjustments before goods are signed for.
- Conduct physical stock takes as required.

**Customer Service**
- Assist Customers in the most professional and effective manner.
- Ensure the implementation of customer service-related best practice in conjunction with the company practice and service providers.
- Ensure that the walk-in customer service offered is of the highest standard.
- Assist with the escalated customer queries and complaints and ensure they are resolved satisfactory and timeously.
- Identify report and resolve and control failings affecting customer service.

**Minimum Requirement**
- Matric
- Sales or Customer Service Certificate
- Minimum of 3 years in a retail sales environment preferably in the telecoms industry
- Cellular product and service knowledge is preferable.

**Experience**:

- Sales: 1 year (preferred)

Ability to commute/relocate:

- Claremont, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)