Furniture Manager

2 months ago

KwaZuluNatal, South Africa The Foschini Group Full time

**Responsibilities**:
- Leading the store team by being a Brand Ambassador who represents the brand and builds guest loyalty-
- Deliver exceptional guest experience by implementing and monitoring our guest experience strategy and standards within the store-
- Achieving store results by driving and ensuring achievement of turnover, new accounts and rewards programmes-
- Effectively managing the stock and minimising in-store risk

**Qualifications**:
- Grade 12 (Matric)-
- Proven experience operating at a leadership level. A leader who develops, inspires, motivates and drives a high performing team

**Skills**:

- Builds Customer Loyalty
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
- Customer Service Delivery

**B **ehaviours:
- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers

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