Senior Transitions Manager

2 weeks ago

Cape Town, South Africa Isilumko Staffing (CPT) Full time

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.

Basic Function

should have an in-depth knowledge of Transitions
- The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless

Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought

leadership to the table that improves Transitions set up and implementation
- The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is

expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates

into new business

Essential Functions
- Will execute transition of processes with end-to-end accountability
- Consultants in this practice will be required to work closely with our clients on onsite projects
- Provide ground level assessment and recommendations on processes with respect to process re-engineering and

offshoring feasibility
- The job will involve extensive interaction with business users, senior management and IT personnel
- To lead client engagements, ensuring consistent service delivery
- Business development in select accounts

Primary Internal Interactions
- Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and

PE team
- Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling

functions engaged on case-by-case basis
- Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions

The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein

the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition

selected processes.

SKILLS

Technical Skills:

- Analytical skills
- Problem solving skills
- BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating

environment
- Domain knowledge in specific vertical

Process Specific Skills:

- Project management skills

Soft Skills (Minimum):

- Communication skills - ability to engage with clients as well as internal stakeholders and convince them about the

proposed idea, solution
- Self-starter - there are no rigid boundaries in terms of the level of innovation that can be brought, and the

incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up

with the optimum solution

Education Requirements
- Graduate / Postgraduate in any stream
- PMP, PgMP certification (preferred)

Work Experience Requirements
- 10+ years of experience, most of which should be in BPO environment
- 3+ years of the BPO experience should be in Transitions
- Should have hands-on experience of migrating processes
- Program Management experience of a small to medium size engagement
- Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

**Salary**: R30,000.00 - R50,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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