Underwriter -sme Package

3 weeks ago

Johannesburg, South Africa AIG Full time

Main duties and responsibilities:
Identify and underwrite profitable accounts under direction and guidance from the Chief Underwriting Officer in accordance with AIG’s standards, policies and procedures. Support the SME department by acquiring and retaining profitable business as well as correcting unprofitable policies, within underwriting authority. Manage portfolio of assigned accounts, ensuring efficient document workflow in line with operational procedures

Maintain and grow relationships with brokers in cooperation with Branch Management and the Business Development Manager.

Ensure superior service at all times and adherence to underwriting authority and AIG processes.

Core duties:
Technical Underwriting
- Underwrite business within underwriting authority through risk assessment process which includes consideration of loss control, claims history and all other appropriate risk management factors.
- Play an active role in the development and negotiation and sign off of large programs by motivating limits and policy structures where referral is required.
- Prove technical underwriting guidance to junior underwriters as directed by Chief Underwriting Officer.
- Ensure adherence with all underwriting guidelines, referrals and SME processes.

Portfolio Management
- Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Chief Underwriting Officer as needed.
- Provide accurate estimates and reports as required

Business Development and Retention
- Keep abreast of market changes and trends
- Proactively engage with BDM’s and branch managers to provide technical support for branch business development initiatives
- Seek opportunities to improve synergies and participate in cross-sell initiatives with other profit Centres
- Develop and maintain strong personal and professional relationships with clients and brokers
- Represent AIG on industry bodies and professional associations and organizations

Business Operations
- Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards

Expense control
- Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

Audit and Compliance
- Ensure adherence to audit requirements
- Ensure adherence to underwriting authority
- Ensure adherence to regulatory and compliance requirements
- Ensure that requests follow standard processes and that processing is in line with all with product and business rules as per standard operating procedures as well as adhere to all company policies and procedures at all times

Customer Service
- Liaise with clients, brokers and other business partners professionally and proactively with a passion for service and aiming at all times to improving customer satisfaction and loyalty to the AIG brand
- Receive, acknowledge, coordinate and track requests from clients, brokers and other business partners owning the end to end customer process
- Ensure all requests are processed within if not ahead of agreed service levels escalating as required to ensure service and quality levels are maintained at all times.
- Work in partnership with internal business units to ensure all requests are processed efficiently and accuracy within agreed service levels with minimum or no rework.
- Have a complete understanding of all AIG products to answer queries relating to products and services but never offering advice.
- Ensure errors, issues and other service failures are escalated promptly so resolved quickly and requests and processed within agreed service level.
- Keep clients, brokers and other business partners appropriately and updated managing their expectations at all times
- Manage client, broker and other business partner complaints resolving complaints if not immediately within 24 hours
- Understands policy administration procedures to accurately process broker submission requests

Teamwork
- Work as part of a team ensuring that service levels are maintained across the unit and no backlogs develop
- Work as part of the SME team constantly providing feedback and striving for more innovative efficient ways of working and improving the customer experience on an ongoing basis by listening to and understanding customers needs

Skills and Competencies:
Optimising Work Processes
- Is committed to working efficiently and continuous enhancement of work processes

Customer Focus
- Is dedicated to meeting the expectations and requirements of the AIG customer

Peer Relationships
- Can solve problems with peers with a minimum of noise and seen as a team player that is cooperative

Drives for Results
- Can be counted on to exceed goals successfully

Workload Management
- Follows processes and workflows for standard service requests

Business and Pro

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