Case Owner

6 days ago

Johannesburg, South Africa Sanlam Full time

**What will you do?**
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.**What will make you successful in this role?**

**Case Owner (Service Centre - Johannesburg)**
**JG 8**

Santam’s Operation’s department has an exciting new role and position available for a **Case Owner** who will be based in the **Service Centre team** in **Johannesburg.**

The Case Owner will manage the Brokers experience by providing a dedicated service for high value requests from quotation through inception, amendments to renewal of the policy. The Case Owner is fully responsible for a portfolio; this includes regular engagement with brokers when it is required as well as the key stakeholders from Broker Services, Risk services and Claims.- Provide a dedicated service to the brokers of a region, focussing on the high value policies.
- Understand the different Santam commercial offerings to provide good and proper advice to our brokers.
- Build strong relationships with the relationship manager and technical manager.
- Understand the risk exposure for Santam and provide solid underwriting advice to key stakeholders.
- Ensure corrective underwriting actions by incorporating and discussing risks with technical manager, risk services and relationship manager.
- Manage the referral process for above mandate requests. Ensure high levels of engagement by providing brokers with continuous feedback.
- Identify trends and inaccuracies in specific portfolio and take the necessary corrective action and or provide feedback to broker services and risk services.
- Ensure data quality
- Manage a team of insurance consultants
- Compile reports per Broker for discussion including trends and deviations from process

**Minimum Requirements**
- Matric/GR 12
- Relevant Insurance Related Qualification
- FAIS compliant
- Above 5 years Commercial Lines experience
- In-depth knowledge of the different Santam Commercial offerings
- Working knowledge of reinsurance

**Skills**
- Computer Literate (MS Office Package),
- Relevant System Knowledge (PolicyCenter WebE, CRM),
- Strong Underwriting skills,
- Compiling and Analysing data,
- Understanding of operations management,
- Strong insurance knowledge,
- Ability to transact in the full value offering of service centre,
- People management skills,

**Competencies**
- Flexibility
- Excellent interpersonal, communication and networking skills.
- Bilingual (Afrikaans and English) would be advantageous
- Strong client service orientation
- Ability to work under pressure
- Self-confidence
- Problem solving
- Time Management
- Strong conflict handling abilities

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Closing date: 09 May 2024**

**About The Company.**
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.- The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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