Travel Specialist

3 weeks ago

Johannesburg, South Africa HotelJobs.co.za Full time

Kendrick Recruitment has a new vacancy for a Spanish Speaking Travel Specialist to be part of a well known, luxury hospitality group with lodges across South Africa.

KEY OUTPUTS:

- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turn around times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers

KNOWLEDGE REQUIRED:

- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tourplan or a similar booking system
- An in-depth geographical, logístical and product knowledge of two of the following regions: South, Southern and East Africa
- A willingness and aptitude to learn

SKILLS REQUIRED:

- Communication skills and an excellent command of the English language (spoken and written)
- Communication skills and an excellent command of the Spanish language (spoken, written and translation)
- Time & desk management including working in an orderly focused manner
- The ability to work under pressure and show initiative
- Understanding of the travel industry - inbound Tour Operating specifically would be preferable
- Attention to detail
- Elaborating in writing explanations or descriptions
- Exceptionally client/guest focused
- Must be computer literate and have an in-depth knowledge of Word and Excel
- Calm and professional manner of servicing agents/guests
- An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

- Must have at least 3 - 5 or more years inbound tour operating experience
- Must have at least 3 - 5 or more years in travel consulting
- Tourplan experience is an advantage

If you meet the above requirements and would like to apply, please send your updated CV in Word format including a profile picture, salary expecation & notice period and all available written references... Good Luck

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