Customer Service Specialist- Retail

2 weeks ago


Cape Town, South Africa Teleperformance South Africa Full time

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing a superb customer experience. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products, services and offerings.

**Responsibilities**
- Responding to Customers and Colleagues with calls relating to tariff changes, soft collections and aiding loyalty development throughout each and every customer engagement.
- Understanding customer’s reasons for exploring either cancellations, meter tariff changes and addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining our client’s customers.
- Selling a range of products and closing up-selling opportunities within set procedures in order to achieve sales, retention, collections and productivity targets
- Striving for First Call Resolution, on every contact
- Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
- Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
- Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

**Skills and Attributes**
- An excellent communicator (written and oral)
- Ambitious.
- Self-Motivated
- Passionate about learning
- Target Driven
- Polite, co-operative and a friendly manner essential
- Professional and welcoming
- Strong customer focus
- Excellent verbal communication skills
- Ability to deliver excellent customer service experience
- Ability to prioritise tasks
- Proven ability to listen actively and to hear important information
- Computer literacy
- Strong negotiation skills
- Curious, Team Spirited and Big Hearted
- A positive mind set with a passion for continuous improvement
- An exceptional driven and motivated individual with the passion to succeed in a fast paced environment
- Have the ability to build rapport with Customers giving a human touch to the conversation

**Experience**
- Experience delivering service / sales /Webchat (preferred)
- A minimum of 6 - 12 months UK service/ Retail experience (Essential)
- Proven Experience in delivering excellent customer services to internal and external customers
- Maintain campaign performance, quality, regulatory and compliance standards

**Qualifications**
- Matric or equivalent.
- Valid SA Barcoded/Smart ID

Please respond with an updated copy of your CV.

**Job Type**: Permanent

**Salary**: R7,500.00 - R8,500.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Offshore CSA: 1 year (required)
- Retail: 1 year (required)
- Webchat: 1 year (required)



  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you’ll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support...


  • Cape Town, South Africa F & G Sourcing Specialist Full time

    An exciting opportunity for a **Customer Services Manager** is available within a reputable Oil & Gas company in Cape Town. **Salary**: R663 664 inclusive of Pension Fund and medical aid **Requirements**: - Tertiary degree or equivalent diploma in Business Management or marketing - 3 years’ experience in Sales or Customer service - Experience in a...


  • Cape Town, South Africa Service Solutions Full time

    Cape Town Premium FMCG brand is hiring Position PurposeThe vision for the Category & Shopper Marketing Team is to be a trusted team of Shopper & Category experts in confectionery that is central to providing strategic and short-term solutions to deliver Category growth, internally and externally. The Category team is living a category growth mindset, to grow...


  • Cape Town, South Africa Service Solutions Full time

    Cape Town International FMCG company is hiringPosition PurposeActs as key business partner to all departments and senior management -Responsible for providing business performance analysis and managing the Sales & Operations Planning process. Key ResponsibilitiesLead a team of Finance and Business analysts in various aspects of the business (some of which...


  • Cape Town, South Africa Nespresso SA Full time

    **Job Title: Nespresso Senior Coffee Specialist** **Location**: V&A Waterfront **Company**: Nestlé Nespresso **Qualifications**: Completed Matric **Experience**: 2-3 years relevant experience in direct customer sales within High end/luxury/ premium or retail brands would have an added advantage. **Closing date**: 29 January 2024 **Position...


  • Cape Town, South Africa Logicalis Full time

    Why choose Logicalis? - It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. - Our customers span industries and geographical regions; and our focus...


  • Cape Town, South Africa Affirmative Portfolios Full time

    **Office Administration** **Cape Town** ***: **Customer Service Admin Assistant** **Cape Town** **R10 000 per month (TCTC)** We are looking for an analytical, tech savvy and high energy Customer Service Admin Clerk to assist in our client’s Telesales Department. The successful applicant will have excellent Customer Service skills and provide efficient...


  • Cape Town, South Africa Service Solutions Staffing Full time

    Lead shopper insight and category insights, leading key initiatives from project development, management to completion - Leadership for Category Vision and Drivers that enables customer teams to persuade key retail partners of the category strategy - Create and deliver short and long term shopper insight initiatives, as prioritized by the management team, to...


  • Cape Town, South Africa Crocs South Africa Full time

    **Sales Operations** - Onboarding accounts including account setup, customer portals, reporting set up and CS training - Provide accounts with seasonal information - SAP Management including BP Maintenance, Account Set Up, VAS - WHS Location Management - Manage and set up VAS based on customer requirements and DSV - Operational Order book Management |...

  • Inbound Call Centre

    2 weeks ago


    Cape Town, South Africa Maneshez solutions services Full time

     We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist...


  • Cape Town, South Africa Spitfire Home Full time

    We require a person to manage the administration and customer service for our furniture retail showrooms, factory and e-commerce site. The position entails - Admin for our showrooms including capturing, quoting, invoicing, stock control and reporting on Sage. All filing, managing of orders, expenses and customer service - Liaising with the bookkeeper -...


  • Cape Town, South Africa Teleperformance South Africa Full time

    To provide an industry leading, simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer queries whilst also promoting services in turn stimulating revenue for the...


  • Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Easy Consult Full time

    **Outsourced BPO Callcentre - Customer Services function** - Working towards consistently achieving and exceeding set targets - Sharing knowledge and skills with other members of the team - Communicating new information that is relevant to the campaign to colleagues, customers and managers - Developing and maintaining current knowledge of the campaign -...


  • Cape Town, South Africa Isilumko Staffing Full time

    **Key duties and responsibilities**: Identify and assess customers' needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customer's satisfaction Maintain a high level of product knowledge to...


  • Cape Town, South Africa Hire Resolve Full time

    Hire Resolve, a leading recruitment agency, is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Fluent in Arabic and English language in written and verbal communication Matric or equivalent 1+ years customer service experience Working knowledge of Microsoft Office Applications Ability to navigate multiple computer systems and platforms We are seeking a driven, experienced professional to work directly with a specialized segment of content providers....