Short Term Letting Host

2 weeks ago

Umhlanga, South Africa Pahlavi Properties Full time

**1. What's the working environment like?**
- You won't be office-based.
- You will be working out of apartments, and common areas. Laptop, cellphone and company vehicle provided
- The environment can be fast paced and you will need to work under pressure at times as things are not as organised currently. We need someone who is organized by nature and brings organisation to the team.
- You are rewarded for excellent guest reviews. We have a great team at the moment who care about each other and help one another. We hire on heart and character.

**2. What are our expectations regarding the complete fulfilment of the role?**
- Ideally someone who can run most of the aspects of this business smoothly without having to be micromanaged
- Maximising excellent Guest reviews. We are striving for perfection. There is no room for error
- Streamline processes to ensure there are no last-minute issues and there is a plan for every circumstance
- All tasks are completed with perfection without me having to double check your work is critical

**3. What are the working hours?**
- You will be required to work alternative weekends when Somkhele is off
- You will get one weekday off on alternative weeks

**4. What are the requirements?**
- You need a valid driver's license with Minimum 2-3 years of driving experience
- Be passionate about the hospitality sector
- Need to be good with numbers
- You should be organized by nature
- Having your own vehicle will be a bonus (you will be paid a vehicle allowance)
- Having a qualification in Hospitslity will be a bonus

**5. How do I apply?**
- Whatsapp us a short voice note of no more than 2 minutes telling us about yourself and a motivation as to why you are fit for this job role together with a head-to-shoulder image of yourself to 071 430 6182
- Also send us your CV via Whatsapp
- Follow the instructions received in response accordingly
- Kindly Do Not phone us, you may follow up via whatsapp though.

**6. Task Description**:

- Manage guest bookings and reservations, ensuring that all information is accurate and up-to-date
- confirm weekly wages for the housekeepers
- Properly track all maintenance payments and slips for owners and invoicing owners
- Issue damage claims for any damages and follow up if this has been paid out.
- Respond to guest inquiries via telephone or messaging in a timely and professional manner, providing personalized recommendations for local attractions and activities based on their interests and preferences
- Proactively identify and address any issues or concerns that guests may have during their stay, ensuring that they are resolved quickly and to the guest's satisfaction
- Monitor guest reviews and feedback, and use this feedback to continually improve the guest experience and the overall quality of the property. You will also need to respond to guest reviews.
- Follow up with guests who have not left reviews and ensure they leave positive reviews and handle negative complaints with care.
- Your goal is to drive more positive reviews.
- Purchasing missing & New items that we may require in the apartments to keep them up to standard and manage guest expectations, this may involve driving around.
- Furnishing new apartments that we may have.
- Assisting in purchasing the items and co-ordinating delivery & setup
- Work closely with cleaning and maintenance staff to ensure that the property is always clean, well-maintained, and fully stocked with all the essentials that guests need for a comfortable stay
- Co-ordinating Maintainance with the apartments and maintenance team.
- Oversee housekeeping staff to ensure they are cleaning the apartments according to the set standards
- Perform incoming and outgoing inspections on each property
- Training each housekeeper to ensure they meet our standards.
- Schedule and coordinate cleaning services for all apartments
- Report any staff issues timeously to senior management to discuss any course of action needed
- Create a positive work environment by incentivizing and rewarding team members
- Stock take of storerooms & inventory of apartments
- Assist with screening candidtaes for housekeeping

Pay: R2 000,00 - R12 000,00 per month

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