Hospitality Learning

**Hospitality Learning & Development Facilitator**

The Learning and Development Officer/Facilitator will play a key role in fostering a culture where growing employees through continuous learning and career development is encouraged.

**Duties & Responsibilities (Includes but not limited to)**
- Responsible to create, manage and deliver detailed training on the company products, services, standard operating procedures and learning interventions.
- Maintain a positive working relationships with General Managers, Head of Departments and team members throughout the group.
- Work closely with the General Managers, Head of Departments and Group Operations Manager to drive targeted training programs within the hotel and head office teams.
- Run induction program and train new staff on all our hotels and the regions within which we operate.
- Drive and maintain company Culture, vision, mission and values within all team members.
- Foster a culture that promotes a passion for the hospitality industry and personal growth in general.
- Follow-up training, provide feedback & skills level reporting to the respective line managers.
- Design and Develop training programs and material for a variety of audiences eg. online platforms and classroom-based audiences.
- Provide training support to the company.
- Assessing product knowledge and skills levels, planning upskilling, and elevating the awareness and a culture of learning in our business.
- Maintain the Learner Management System/database for Skills Development and Training information.
- Assist with submitting Work Skills Plans (WSP) and Annual Training Reports (ATR).
- Assist in the development for company policies and procedures.
- Create and audit documentation, videos and e-learning courses that facilitate training on the various platforms that the business uses.
- Extensive travelling for extended periods of time.

**Minimum Requirements**
- Computer Literate - Specifically MS Office (Word, Excel, PowerPoint).
- Minimum of 5 years’ experience within the hospitality industry.
- Adequate knowledge of training/learner management systems.
- Understanding of South African Skills Development Legislation beneficial.
- Conduct outcomes based assessment or similar qualification preferred.
- Proven English literacy and fluency.
- South African Driving License and own vehicle preferred.

Should you believe you have the required skills & experience, please send your CV with the title **Hospitality Learning & Development Facilitator** by no later than the 19th of May 2023.