Porter Night Fixed Term

1 week ago

Cape Town, South Africa Accor Hotel Full time
Job title : Porter Night Fixed Term (6 Months)Job Location : Western Cape, Cape TownDeadline : December 30, 2024Quick Recommended Links
  • Jobs by Location
  • Job by industries

Job Description

  • Maintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests, provides assistance with transportation and directions. Porters have the responsibility to ensure all arrival and departure luggage is handled and delivered to guests according to the Fairmont Standards. Is the first point of contact when arriving at the hotel and the last point of contact when departing, therefore a high level of professionalism and knowledge is required.
  • Ensure the front entrance is clean and tidy at all times, paying special attention to the Porte Cochere and lobby areas
  • Responsible to ensure all arrival and departure luggage of guests are received, counted, reconfirmed and delivered according to the standards set out by Fairmont. This includes the use of porter trolley covers at all times when transporting luggage .
  • Ensure all accidents or incidents at the front entrance are reported to the Duty Manager and/or the Guest Experience Manager in a timely manner
  • Liaise with valet staff for parking and collecting of hotel guest vehicles by following the correct procedures, example, make guests aware of any dents/scratches before issuing of valet receipts
  • Ensure a high awareness of security at all times
  • Be aware of all functions, group arrivals and site inspections that are taking place in the hotel and  direct guests to the correct destination
  • Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
  • Maintain amicable and co-operative working relations with other departments in the Hotel
  • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
  • Be aware of all Front Office procedures and policies
  • Be willing to take on any reasonable task or duty instructed by Front Office Management which may not specifically be outlined in your job description
  • Exceptional knowledge of all hotel facilities, outlets, offerings and operating times is required
  • Responsible for the management and restocking of newspapers in all public areas
  • Responsible to ensure the welcome drinks station is always fully stocked and well maintained
  • Has the responsibility to manage and record all guest luggage and personal belongings kept in the porter store
  • Responsible to ensure sufficient stationery and guest suppliers are ordered weekly with the Front Office Supervisor
  • Management and record keeping of all guest safes in the porter store
  • Ensuring the Porter store is kept clean and tidy at all times this includes ensuring all porter trolleys are cleaned, polished and well maintained according to a 5-star standard
  • Has the responsibility to ensure the umbrellas in the lobby are always readily available for guests and to communicate with Housekeeping should a shortage arise

Financial Attributes

  • Assists in promoting the ALL – Loyalty membership to ensure the hotel targets are achieved
  • Assists Concierge in promoting the hotel vehicle for paying transfers to increase revenue
  • Assists and works with Guest Liaisons to promote room upsells

Qualifications

  • Proficient in English (verbal & written)
  • Prior experience within a porter role or a 5-star hospitality industry is advantageous
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours and willing to work night shifts when required
  • Prior experience in customer service an asset

  • Hospitality / Hotel / Restaurant  jobs

  • Porter Night Fixed Term

    6 days ago

    Cape Town, South Africa Accor Hotel Full time

    Job title : Porter Night Fixed Term (6 Months) Job Location : Western Cape, Cape Town Deadline : December 30, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Maintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests,...

  • Porter Night Fixed Term Team Member

    1 week ago

    Cape Town, Western Cape, South Africa Accor Hotel Full time

    About the RoleWe are seeking a highly skilled and experienced Porter to join our team at Accor Hotel in Cape Town. As a Porter, you will be responsible for ensuring the highest standard of service at the front entrance of the hotel, escorting arriving guests to the Reception, recognizing regular guests, providing assistance with transportation and...

  • Porter Night Fixed Term

    3 months ago

    Cape Town, South Africa AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Porter Day Fixed Term

    3 months ago

    Cape Town, South Africa AccorHotel Full time

    Job DescriptionMaintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests, provides assistance with transportation and directions. Porters have the responsibility to ensure all arrival and departure luggage is handled and delivered to guests according to the Fairmont...

  • Night Porter

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Night Porter (14204) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Hotel Night Porter

    2 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. **Position Overview**: Are you a night owl with a passion for hospitality and providing exceptional guest service? We are seeking a dedicated and reliable **Hotel Night Porter** to join our client’s team and ensure our guests receive excellent...

  • Customer Service Ambassador

    2 weeks ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Ambassador to join our team as a Night Porter. This is an excellent opportunity to work in a fast-paced environment, providing exceptional service to our guests while maintaining the highest standards of quality and safety.

  • Night Porter

    2 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Luxury Hotel & Estate in the Stellebosch / Brackenfell area is looking for a Night Porter **Requirements**: - Must have complete Grade 12 - Incumbent to have excellent proficiency and understanding of the English language - Previous experience in 4 / 5* hotel in similar position - Must have a positive attitude and good people skills - Well presented with a...

  • Porter

    3 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Porter (14205) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Quality Controller

    6 months ago

    Cape Town, South Africa ZackPlas Full time

    We are a dynamic manufacturing company situated in Montague Gardens, actively seeking a dedicated and detail-oriented Quality Controller to join our team. If you are enthusiastic about launching your career in quality control and thrive in a high-paced work environment, we encourage you to apply. **Responsibilities**: - Conduct thorough visual inspections...

  • Bartender (Fixed-term)

    2 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is looking for a Bartender (fixed-term) to provide guests with an excellent drinking experience at a luxury hotel in Cape Town. You should be able to create classic and innovative drinks exceeding customers’ needs and expectations. **Responsibilities**: - Prepare alcohol or non-alcohol beverages for bar and...

  • Fixed Term Reservationist

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Hospitality and Outdoor - New Vacancy - Fixed Term Contract Reservationist Luxury Hotel - Bantry Bay - Western Cape **Requirements**: - MUST be available IMMEDIATELY - Previous 4 or 5-star hotel experience essential - At least 2 - 3 years’ experience in Reservations - Diploma in Hospitality Management or similar will be beneficial - Experience working...

  • Clinical Research Coordinator

    1 week ago

    Cape Town, Western Cape, South Africa University of Cape Town Lung Institute Full time

    About the PositionWe are seeking a highly skilled and experienced Clinical Research Coordinator to join our team at the University of Cape Town Lung Institute. This is a fixed-term position that will provide you with an opportunity to work in a dynamic and research-driven environment.

  • Accountant - Fixed-term Contract

    4 weeks ago

    Cape Town, South Africa Pepkor Speciality Full time

    We are seeking a detail-oriented and proactive Accountant to join our team on a fixed-term contract from January 2025 to October 2025. In this role, you will support one of our leading retail brands by handling daily store sales reconciliations, processing store bank accounts, and managing general finance administration related to stores. This is a fantastic...

  • Registration Administration Assistants

    1 month ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Join Our Dynamic Sales Team! Fixed-Term Contract Opportunities Available** Are you looking to gain experience in a fast-paced, results-driven environment? We’re hiring for various **Fixed-Term Contract (FTC)** positions to support our Sales team. If you are a motivated, detail-oriented individual who thrives in customer-focused roles, we want to hear...

  • Scriptwriter (Fixed-term)

    6 months ago

    Cape Town, South Africa Construct Education Full time

    **Contract Type: 6-month fixed-term** **Job summary**: We are looking for a Scriptwriter to join our team! Scriptwriters are required to conceptualize and write high-quality e-learning video scripts that show applied understanding of both Construct’s process and specific client requirements. **Key Responsibilities: - Synthesize learning material into...

  • Night Porter

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Responsibilties: - Helping guests by carrying luggage - Advising on hotel facilities - Arranging taxis and booking tickets - Running errands, such as taking and picking up dry cleaning - Taking messages - Giving directions - Responding to safety and security issues - Answering queries and making reservations **Requirements**: - Proficient in English -...

  • Customer Service Call Centre Agent

    6 months ago

    Cape Town, South Africa Rescume Recruitment Full time

    Seeking Call Centre Agents to start ASAP. Starting Salary R6000 + performance-based incentives + night shift allowance. Transport provided for the late shifts. The purpose of this role is engage with the customer base through relationship building, first call resolution and exceptional service delivery. Benefits: Fixed Monthly Salary Medical Insurance -...

  • Customer Service Call Centre Agent

    6 months ago

    Cape Town, South Africa Rescume Recruitment Full time

    Seeking Call Centre Agents to start ASAP. Starting Salary R6000 + performance based incentives + night shift allowance. Transport provided for the late shifts. The purpose of this role is engage with the customer base through relationship building, first call resolution and exceptional service delivery. Benefits: Fixed Monthly Salary Medical Insurance -...

  • Night Duty Manager

    6 months ago

    Cape Town, South Africa Global Talent Solutions Full time

    Night Duty Manager Leading property management company is looking for a night duty manager for a commercial and residential building based in Cape Town CBD **Responsibilities**: - Respond to and co-ordinate nighttime emergencies i.e., plumbing/electrical failures etc. - Call the emergency/after hour contractors etc. - Ensure guards are alert and at their...