Reservation Supervisor
2 weeks ago
**Reservation Supervisor.**
Exclusive Game Lodges - Head Office Durban KN
Ensures the smooth and efficient operations in the Reservations department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target
- Tertiary qualification in Sales/Marketing, Hospitality or equivalent
- Game Lodge / Safari or Travel Industry background.
- Proven experience of leading high-level of customer service excellence within a hospitality background
- Manage the Reservations department to achieve budgeted targets to include room sales.
- Work with Sales & Marketing Manager to develop strategic sales promotions based on client feedback, occupancy rates and travel (local/global) trends.
- Extensive experience and knowledge of the travel & tourism industry (5 years+)
- 3 to 5 years years experience supervising a reservations team (or in a senior sales environment working closely with a reservations team)
- Experience with hotel reservations and or travel industry related booking tools.
- Customer service attitude
- Excellent communication and organizational skills
Experience in creating spreadsheets and work data on Microsoft Excel for reporting purposes.
- Positive Customer service attitude
- High levels of attention to detail
- Ability to positively influence people
- Ability to work under pressure and manage stress
- Team work
- Passion for selling.
Loves the travel industry
**Salary R 25 000 - 27 000**
**Education**:
- Diploma (preferred)
**Experience**:
- Hospitality Industry: 5 years (preferred)
- Hotel Reservations: 5 years (preferred)
- Hotel Reservations Supervision: 4 years (preferred)
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