Technical Manager

6 days ago

Pretoria, South Africa Cosmopolitan Recruitment Full time

**Position Summary**

To provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure outputs are maintained as per SLA.

**Key Accountabilities**:
**Manage technical maintenance field work**
- Ensure staff are fully conversant with publications governing standards in order to ensure compliance with requirements. Monitor Sub-contractors on-site in order to ensure that they obey Safety Regulations and that their equipment and procedures confirm to the clients Standards.

**Manage Staff**
- Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.

**Administration**
- Prepare logs and defects and receive logs from other departments in order to ensure that all relevant items are corrected timeously.
- Liaise and organise field work, co-operating closely with the client and other service providers in order to ensure a smooth and cost effective execution of work.
- Co-operate with the client and other service provider in providing in providing all necessary information for detailed field planning of technical (NB air conditioning and electrical) maintenance in order to ensure optimum implementation.
- Account for materials used paying particular attention to surplus materials which are correctly allocated in order to ensure compliance with budget requirements.
- Initiate the necessary completion certificates on termination of maintenance, ensuring that at each stage correct signatures are obtained.

**HSE requirements**

Reports all accidents and incidents within section promptly and ensure that formal written reports on all accidents are made timeously to ensure accurate reporting of incidents.

Responsible for the following:

- Provision of advice, guidance and technical support to subordinates.
- Fostering subordinates development.
- Utilisation of time and punctuality.
- Administration of staff and appropriate record keeping.
- Ensuring relevant procedures and work instructions are up to date, thereby maintaining a system of internal control.
- Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.
- Conduct toolbox talks with staff and assist in talks with other the client’s staff and other service providers and monitor and advise contractor staff on toolbox talks in order to ensure optimum safety with compliance with safety requirements.
- Conduct safety visits, mini safety audits on a regular basis and assist with all Risk Assessment Plans in the department in order to ensure compliance with safety Regulations

**Client Relationship**
- Develop and maintain a successful business partnership with the client
- Manage all aspects of partner interactions with the client.
- Ensure outputs of SLA.
- Identify value added opportunities and make proposals or presentations to the client
- Develop, implement and maintain best practice for client services.
- Check, manage and monitor compliance of the SLA.
- Develop an effective, customer based, proactive relationship at all levels with the client.

**Staff Management**

Ensure direct subordinates for ensuring adherence to Standards:

- For advice, guidance and technical support to subordinates.
- For development of subordinates.
- For HSE maintenance.
- For administration of staff and appropriate record keeping.
- For ensuring relevant procedures and work instructions are up to date, thereby maintaining a system of internal control.
- To comply with the relevant requirements.

**Accountabilities**
- To seek out opportunities to improve the process - continuous improvement.
- For ensuring compliance to company policies and statutory requirements.
- For HSE maintenance.

**Key Skills and Experience Required**:

- Grade 12
- Appropriate 3 year tertiary qualification, National Diploma / Suitable trade test
- discipline specific: Electrical / Mechanical / Construction Management
- Min 5 year experience in facilities environment, built environment or equivalent knowledge or skill
- HSE level 1 & 2
- Enhanced knowledge of:

- Production plants & process
- Electrical Maintenance procedures
- Equipment & machinery
- Codes & Health and Safety
- Best Practices
- ISO 9000
- ISO 14000
- Technical drawing
- **HSEQ**:Understanding and knowledge of statutory and the client standards.
- **Quality**:Understanding of quality as an organisation wide activity and the philosophy of continuous improvement

**People and Management Skills**:

- Strong leadership skills and a confident decision maker
- Good organising and planning skills
- Pro-active and initiative
- Problem solving skills
- Attention to detail
- Client service focussed
- Excellent people management skills
- Good communication skills in both verbal and written format
- Good negotiating skills
- Integrity and honesty

**Key Result Areas**:

- Understand role of reporting to the business and client
-

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