Call Centre Agent

3 weeks ago


Durban, South Africa nutun Full time

We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

**Job Purpose**:
Nutun CX is currently seeking Customer service and Sales Representatives who will be working a night shift for an international campaign.

**Job Objectives**:

- Handle call inquiries made by customers related to their payments on their bank accounts.
- Perform account activation and closing of accounts.
- Assist with online banking account requests and updating account details.
- Assist with fraud / potential fraud inquiries from the customers.
- Assist with lost card processes.
- Perform account change requests for customers (names, address etc.)
- Being able to calculate interest rates on customers’ accounts.
- Being able to provide detailed explanation related to bank products enquiries or questions by following transcripts and using the rights tools provided.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Willingness to learn and go the extra mile for the customers.

**Education and Competencies**:

- Matric Certificate or Grade 11
- Excellent command of the English language
- Strong reading comprehension of English.
- Sufficient educational background and screening
- Meet English assessment tests upon screening.
- Basic computer skills
- Willingness to rotate shifts.
- Attention to details.
- Willingness to learn.

Please send a 1 minute VOICE NOTE introducing yourself and our work experience to 0631559551. We are looking for people to start ASAP.

All positions will be filled in accordance with our Group Employment Equity plan.

**Salary**: R5,000.00 - R6,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)



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