Service Centre Manager

**Job Title**: Manager of Call Centre Customer Services **Subsidiary**: MobifyTracker PTY LTD **Location**: Midrand **Job Type**: Full-Time We are seeking a highly skilled and motivated individual to join our team as a Manager of Call Centre Customer Services. As the Manager, you will be responsible for overseeing the day-to-day operations of our call...

Key Performance Area: - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre and sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new...

**Overall, Purpose of the Job** To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. **Contact Centre** - Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. - Track all customer inquiries in the approved systems...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

**MAIN PURPOSE OF JOB**: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people...

**Requirements**: - 5 years experience in a similar position - Equivalent qualification - Dealing with retailers - Good computer skills - Technical leaning skill and background - Logical thinking - Ability to analyse and organize - Attention to detail - Good work attitude **Duties & Responsibilities**: - Managing staff - Assisting customers - Job number...

**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

**Direct Reporting Line**: Senior Customer Relations Officer **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

**Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...

Gauteng, Midrand A well established Telecommunication company based in Midrand is looking for an Internet Service Provider Call Centre Clerk to join their team **Minimum requirements**: - Matric required - Relevant tertiary qualification advantageous - 2+ Years experience working in a similar environment/ similar role - Experience on Percol8, Nagios,...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Diesel Technician who will be a...

**Role purpose**: **Your responsibilities will include**: To build and maintain optimal relationships with key stakeholders within the internal environment and Outsourced portfolio To manage day-to-day activities at outsourced operations, and be integrated into the Vodacom Financial Services and Digital work streams To manage outsource contracts and ensure...

**.**: **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you! In this role you will be part of a...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Diesel Technician to join our team (Call...

Witbank Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Witbank branch Duties, but not limited to: - Assume responsibility in running the branch efficiently and profitably - Achieve monthly budgets and profits - Management of staff and fleet - Marketing and selling the rental of vehicles - Processing of invoices and...

**Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...

**Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...

**Job Title / Role**:Customer Services Professional*** **Organization**:Lead Country South Africa (Customer Business Centre)** **Location: Midrand, South Africa** **Reporting Manager: Customer Services Professional Supervisor** The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the...