X2 Specialist

The positions of Specialist: Business Optimization are vacant. The Specialist: Business Optimization will report directly to the Senior Manager: Business Optimization and forms part of the Office of the Chief Operations Officer division. The position is based at Head Office in Pretoria.

The remuneration package for this position is negotiable based on qualifications and experience.

The Specialist: Business Optimization will be required to provide support to the Senior Manager: Business Optimization through the implementation of the following Key Performance Areas (KPAs):

- Business process engineering (Identifying, rethinking, and optimising business processes) while driving business process integration across the full business value chain
- To assist in the development and implementation of a continuous improvement framework and strategy
- Collaboration with stakeholders regarding the strategic intent of Business Units, alignment of the architectural landscape for benchmarked practices to ensure effective and efficient business value streams, and integrating processes, people, and technology optimally by interactively analysing, designing, recommending and implementing innovative and cost-effective business processes.
- Define business problems and needs while considering process efficiency, cost-effectiveness, risk, compliance, local legislation, internal user experience (UX) and member experience (CX).

**Qualification requirements are**:

- Degree/Professional qualifications at NQF Level 6 in Business Management, Engineering, Operation Management, Clinical Sciences or similar
- A relevant post graduate qualification will serve an advantage
- Must have at least 3-5 years relevant functional experience in a Financial Services, Healthcare/Medical Aid or related Industry inclusive but not limited to Managed Care Services and Administration Management
- Scientific methodologies associated with efficiency improvements and Total Quality Management, i.e. Lean Six Sigma methodologies, Agile method, Systems thinking, Process Modelling, Customer journeys and Value Stream Mapping
- Understanding of Health Care Technology solutions
- Business process analysis, design and implementation skills
- Project and Programme Management skills
- Organizational Change Management skills
- Excellent people management and leadership abilities
- Superior communication, facilitation, and consensus-building skills
- Demonstrated relationship-building skills, with a superior ability to make things happen using positive influence
- A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
- Organizational awareness with an understanding of how to engage the organization to get things done
- Strong problem-solving skills; comfortable tackling complex problems and breaking these down into manageable pieces
- Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented, and dynamic environment
- Conceptual and practical thinking and implementation skills
- Research, analysis and judgment skills
- Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint