Store Manager

5 months ago

Dolphin Coast, South Africa Yuppiechef Online (Pty) Ltd Full time

**Who we are**

Yuppiechef is South Africa's premier kitchen and homeware store, based in Westlake, Cape Town with retail stores in Cape Town, Johannesburg, Pretoria and Durban. From the humble vision of 2 friends who dreamed of building a strong South African brand, we have grown to a team of over 300 passionate people who are committed to helping our customers find more moments of joy in their homes.

Our products make daily life more comfortable, more innovative and more beautiful. And we do it through our omnichannel shopping experience, providing our world-class service to our customers both in our stores and online. We are looking for a **Store Manager** to join our team, exciting times

**Who you are**

You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain. You have a strong sense of responsibility for proactively driving sales, motivating your team and ensuring that the store fully represents our retail brand in every way possible. You care about how people feel when they connect with a brand and want to make every interaction world-class

**What your role would be**
- Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team
- Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge
- Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience
- Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination.
- Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand.
- Oversee all store related processes and continually look at ways to improve them.
- Regular connections with the retail leadership team ensuring key projects and goals are being achieved.

**Who you’ll be working with**

You will be working alongside our existing retail team to build our presence. You will lead your in-store team from Junior Sales Assistants to more experienced professional retailers and will connect daily with ours teams in Headquarters to keep everything in check.

Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store. You will connect regularly with them.

**What experience and skills you need for the role**
- Minimum of 5 years in a store management role with at least 2 years in a premium brand.
- Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
- Experience in people management people.
- Experience in a customer-centric brand
- Strong business orientation

**Environment, Gear, Pay and Benefits**
- Gear you’ll use:_
- A Macbook
- Environment:_
- We aim to build retail experiences that are inviting, enjoyable and easy for the customer. We want our stores to reflect that
- Good coffee is a must and we make sure every store is well equipped for a relaxing cup of coffee
- Monthly company breakfasts where we celebrate the month gone by and chat about the future
- Parking at our retail stores is subsidised
- Pay and Benefits:_
- We pay competitive, market-related salaries based on skills and experience, and profit share based on the company's performance
- Your salary is based on a “Total Cost To Company” model and includes:

- Medical Aid (Discovery) contributions
- Group Life Cover
- Employee Assistant Programme
- Staff discount programme
- Retirement Annuity
- 17 Days Paid Annual Leave increasing to 20 days with length of service

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