Customer Success Manager

1 week ago

Johannesburg, South Africa Believe Resourcing Full time

**Join our clients global Revtech company and shape the future of Revenue Optimisation**

**About the role**:
As a customer Success Manager, you will be the key link between clients and the internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our clients Marketing Technology to drive successful campaigns. You will be responsible for improving clients' Return on Ad Spend and Return on Investment.

**Key Responsibilities**
- Build and maintain client relationships, fostering collaboration for flawless execution of plans.
- Understand client needs, objectives, and challenges, tailoring solutions to meet their specific requirements.
- Develop and implement strategic media plans based on client direction and media research.
- Synthesize information to guide campaign development and execution.
- Conduct audience research, analyze data, and utilize various technologies for optimal communication and campaign performance.
- Manage smooth onboarding of new clients, ensuring understanding of products and services.
- Oversee a portfolio of clients, ensuring their satisfaction and retention.
- Innovate and recommend media solutions to ensure client satisfaction and results.
- Analyze, understand, and interpret data to inform campaigns and draw decisive action points.
- Collaborate cross-functionally within the company for seamless support.
- Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals.
- Resolve client issues swiftly and maintain rapport with internal and external teams.

**Requirements**:

- 3+ years of experience in client relationship management, digital marketing, or a similar role.
- Exceptional written and verbal communication skills in English.
- Strong relationship-building abilities with internal and external stakeholders.
- Analytical mindset, attention to detail, and understanding of business processes and client needs.
- Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite.
- Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies.
- Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize ROI.
- Skilled in data visualization, statistical analysis, and developing integrated marketing strategies.
- Experience in conducting competitive analysis and staying up-to-date with industry trends.
- Ability to manage multiple campaigns simultaneously in a fast-paced environment.
- Preferred Skills
- Experience or knowledge in marketing.
- Proficiency in creating and interpreting dashboards and reports.
- Knowledge of marketing automation platforms and integration within broader marketing campaigns.
- Proven ability to develop post-campaign analysis reports and monitor ROAS.
- Strong problem-solving skills and a proactive approach to client management.

**Work Environment and Conditions**
- Office-based role.
- Fast-paced environment requiring the ability to manage multiple campaigns and meet deadlines.

  • Customer Acquisition Acquisition

    7 days ago

    Johannesburg, South Africa Success Promotions Full time

    Our cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunity! Benefits of joining our team: - Excellent training that is 100% hands-on - Top performer incentives such as amazing travel opportunities, rapid advancement and so much more - A fun and encouraging work...

  • Customer Success Manager

    Found in: Talent ZA C2 - 7 days ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...

  • Customer Success Manager

    4 hours ago

    Johannesburg, South Africa Temenos Full time

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...

  • Manager, Customer Success

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Mimecast Full time

    Manager, Customer SuccessWe're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...

  • Customer Success Manager

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Solid Systems Full time

    Solid Systems’s job vacancy, Career and Recruitment Job title : Customer Success Manager jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by...

  • Customer Success Manager

    2 days ago

    Johannesburg, South Africa Prime Reason Full time

    **The Role** Essential functions**: - Collaborate with Sales to align on outcomes customers expect from their subscription purchase. - Develop a digital journey to drive outcomes. - Develop a success plan that includes critical action to ensure expected outcomes. - Provide an effective onboarding and ongoing service checks and take appropriate actions -...

  • Manager, Customer Success

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Mimecast Full time

    Mimecast’s job vacancy, Career and Recruitment Job title : Manager, Customer Success (people management and customer success experience essential) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries In this role you will be responsible for understanding Mimecast’s...

  • Customer Success Executive

    2 days ago

    Johannesburg, South Africa Cisco Systems Full time

    The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...

  • Customer Success Operations

    7 days ago

    Johannesburg, South Africa The Super Staffers Full time

    **Customer Success Operations** **Location: Parktown, Johannesburg** **Working Hours: Monday to Friday 9:00am - 17:00pm** **Salary: R13k - R16k Per Month Depending on experience** **Added Values**: - Additional leave days (± 20 days) - Upskilling courses - Monthly team lunches - No dress code **Company Overview**: Our client is a corporate...

  • Sr. Customer Success Manager

    2 days ago

    Johannesburg, South Africa Mimecast Full time

    Senior Customer Success Manager The legends in customer success. This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You’ll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively. Day to day you’ll put in place...

  • Director, SMB Customer Success

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Mimecast Full time

    Director, SMB Customer SuccessAre you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers.Why we’re looking for someone like you:We are looking for an experienced Customer Success leader to own and drive the strategy for our...

  • Customer Success Account Management

    7 days ago

    Johannesburg, South Africa Microsoft Full time

    The Customer Success Account Management role is a People Leader role. This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...

  • Client Success Manager

    3 days ago

    Johannesburg, South Africa MPRTC Full time

    As the Client Success Manager / Customer Service Consultant, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with the company's services and products. You will be required to lead a team of customer service representatives and provide strategic direction to ensure customer success and...

  • Customer Success Analyst

    4 days ago

    Johannesburg, South Africa Apex Group Full time

    Customer Success Analyst Location: Johannesburg, South Africa Date Posted: Apr 3, 2023 **Description** Introducing FundAdminChain (FAC) FAC is developing a transformational funds platform that connects fund investors, fund managers and their service providers in a digital funds ecosystems. Our product are designed to: - Drive greater productivity for...

  • Customer Success Advocate

    3 days ago

    Johannesburg, South Africa Mimecast Full time

    Customer Success Advocate Give our customers a continuous sense of security. Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our Customer Success Advocates focus on ensuring customer delight. You will be responsible as the first point of contact to assist their customers based on individual customer...

  • Customer Success Analyst

    4 days ago

    Johannesburg, South Africa LRI Invest S.A. Full time

    Location: Johannesburg, South Africa Date Posted: Apr 3, 2023 **Description** Introducing FundAdminChain (FAC) FAC is developing a transformational funds platform that connects fund investors, fund managers and their service providers in a digital funds ecosystems. Our product are designed to: - Drive greater productivity for all participants; -...

  • Customer Success Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa PRR Recruitment Full time

    Customer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...

  • Customer Success Consultant

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    Customer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...

  • Customer Success Consultant

    3 days ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    **Customer Success Consultant needed Implementation - Hybird - Rneg** 2 years of experience in Technology Consulting and or Training Role Understanding HR Tech and Related technologies Excellent communication skills Degree or diploma is essential Stable track record with implementations. Deliver high Quality training services to clients in the...

  • Customer Success Agent

    7 days ago

    Johannesburg, South Africa Jabu Full time

    **Tasks** - Be proactive with registering orders from Field Sales Agents in the system - Learn and understand the full service offering the company provides - Identify and reach out to new customers for feedback on their first experience, understand their goals and current business situation - Interact with prospects and customers via inbound or outbound...