Debt Recovery Consultant

2 weeks ago


Midrand, South Africa Mediro ICT Full time

Job Description

Telephonic contact with delinquent customers

Tracing clients via the use of Company assigned tools to gain alternative contact numbers to contact customers.

Sending legal correspondence to clients notifying them of their default and actions required to remedy the account

Liaison with customer’s bankers, insurance companies,

Attorneys

Liaison with external tracers and collection agents

Working an average of 72 accounts a day with the intention to reduce the rate of delinquency in-line with monthly targets and budget projections.

Negotiating and recommending payment terms for delinquent accounts, based on the prescribed procedure of the department, or by supervisor approval.

Educating consumers of alternative solutions such as the NCA Section 127 voluntary surrender procedures

Prioritize the minimization of migration of accounts by effectively managing the account with the client to ensure resolution within 30 days of the default.

Soft skills

Excellent Time Management skills

Good conflict resolution skills

Good verbal and written communication

Problem-solving ability

Empathy

Company Image carrier

Listening Skills

Willingness to work overtime

Strong administration skills

Must be a team player

Excellent computer skills

National Diploma

Matric



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