Customer Services Agent

4 days ago


Dolphin Coast, South Africa Safair Operations Full time

**Safair Operations, operating as **Flysafair**, has a vacancy for a** Customer Service Agent **at our **O.R Tambo** **International Airport.**
**The successful applicant will report to the **Airport Manager.**

**RESPONSIBILITIES**:

- **Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;**:

- **Manage flight delays and or cancellations;**:

- **Handle and safeguard of confidential information.**

***

**REQUIREMENTS**:

- **Grade 12;**:

- **Airport experience and ticket sales within an aviation concern;**:

- **Excellent written and verbal command of the English language including proper phone etiquette;**:

- **Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);**:

- **No criminal or credit record;**:

- **Able and willing to work on weekends, public holidays and flexible hours and shifts as required;**:

- **Own transport would be an advantage;**:

- **Valid Covid-19 vaccination card**

**PERSONAL ATTRIBUTES**:

- **Punctual**:

- **Excellent understanding of delivering great customer service;**:

- **High degree of patience and assertiveness;**:

- **Conflict resolution skills;**:

- **Trustworthy, professional and reliable, including dealing with confidential information;**:

- **Immaculate time keeping;**:

- **The ability to work well under pressure;**:

- **Practice good time management and willingness to work longer than normal hours including additional shifts,**:

- **Remains focused in order to handle objections;**:

- **Customer focused and service orientated.**

**APPLICATION GUIDELINE***:
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- **FlySafair reserves the right**
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- **Not to proceed with this vacancy**:
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- **Reference number - JHB000640**
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**Preference will be given to members of under-represented designated groups.**
- For more information please contact:
**Ndileka Magula


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