IT Technical Support

2 months ago

Centurion, South Africa Flink South Africa (PTY) LTD Full time

**Microsoft 365**: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for our clients.
- **Attention to Detail**: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
- **Client SLA Management**: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
- **Network and Server Monitoring**: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
- **Maintenance Tasks**: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
- **Problem Solving**: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
- **Documentation**: Maintain accurate documentation of configurations, changes, and procedures for client environments.
- **Customer Service**: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
- **Team Collaboration**: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

**Requirements**:

- Matric
- **Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required.**:

- **3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.**:

- Strong problem-solving skills and the ability to work well under pressure.
- Excellent communication and interpersonal skills.
- A commitment to delivering high-quality service and meeting client expectations.
- Basic knowledge of network and server administration.
- Ability to adapt and learn quickly in a dynamic IT environment.
- **Microsoft 365 certified Modern Desktop Administrator Associate**:

- **Microsoft 365 Fundamentals**:

- **CCNA or MTCNA beneficial**:

- **Microsoft 365 Certified: Messaging Administrator Associate (Advantage)**:

- Self-motivated with the ability to work with mínimal direction.
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

**Additional Information**:

- R12 000-R25 000
- Fuel Reimbursement
- Opportunities for professional development and growth within the company.
- Collaborative and innovative work environment.
- Exposure to a variety of IT projects and technologies.
- Supportive team culture that values your contributions.

**Salary**: R17,000.00 - R25,000.00 per month

Application Question(s):

- Are you Microsoft Certified: Modern Desktop and Fundamentals
- CCNA or MTCNA Beneficial ?

**Experience**:

- Microsoft 365 domains: 3 years (required)

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