Product Support Manager

2 weeks ago


Kempton Park, South Africa Virtual Collaboration Network Full time

A Mining and Rock Solutions global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading, and hauling, tunneling,

**Key Role Responsibilities**
- Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment. This includes compliance with the Sandvik safety management program.
- **Ensure the machine specification and option list is maintained to avoid localized development and decline in profitability.**:

- Provide Sales Area with any knowledge or information required to develop a solution that meets a prospective customer need.
- **Conduct analysis of competitor offerings and communicate this information to Sales Area and Product Lines.**:

- **Monitor and report on trends for changes to current specifications across the Underground Drills offering.**:

- Build a solid working relationship with the Business Line Manager and keep them updated and informed of product line activities within each specific product line.
- **Provide input to engineering with regards to any liability or risk related performance issues and where applicable coordinate safety recall or safety related bulletins in terms of distribution and understanding to the Sales Area.**:

- Actively participate in New Product Development planning and customer validation when required (normally Gate 0 to Gate 2).
- **Provide performance data to the respective Product Line Manager to allow management of the product overs its life cycle.**:

- In conjunction with technical support teams, review warranty claims to understand any trend or pattern and provide input to product management and/or engineering.
- **In conjunction with product management teams identify opportunities where new products can be trialed.**:

- Manage a team of Product Masters. ****:

- **Must be willing to travel extensively**:

- Must be medically fit to operate in an underground environment

**Required Skills**:

- Degree in Mechanical/Electrical Engineering
- At least 5 years Underground Drills product line experience
- Sound business acumen
- Ability to influence and negotiate
- Ability to resolve problems and manage customer and stakeholder relationships
- Ability to analyse data
- English proficiency
- Valid driver’s license

**Education**:

- Bachelors (required)

**Experience**:

- Underground Drills product line: 5 years (required)

Ability to Commute:

- Kempton Park, Gauteng (required)

Ability to Relocate:

- Kempton Park, Gauteng: Relocate before starting work (required)

Application Deadline: 2023/11/10


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