F&b Waitron

4 days ago

Cape Town, South Africa Belmond Full time

Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience for our dinner service. We are looking for a F&B waitron to join the Food & Beverage team.
- Provide exceptional Food & Beverage service to our guests.
- Ensure that all Food & Beverage areas are well maintained, carry out back of house duties as well as ensure all service preparation is timeously done.
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). To take guest orders and ensure proper execution.
- Setting up and replenishing of napkins, toothpicks, ashtrays, and other counter items when necessary.
- Prepare tables by setting up linens, silverware, glasses, condiments, cushions and any other items required for set up.
- Inform customers about the day’s specials and offer menu recommendations upon request.
- Ensure adherence to service and clearance procedures at all times.
- Assist in keeping the outlet clean by wiping down surfaces, sweeping and mopping, removing dirty glassware and dishes, scrubbing coolers and storage areas, and emptying the trash bins.
- Complete all daily duties as set out in departmental duties and procedures.
- Ensure that the dining and or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, buffet equipment and utensils etc. are cleaned and polished at all times.
- Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience.
- Assist with inventory management or stock count when required.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
- Assist with the preparation of beverages (which includes hot and cold beverages) as and when required.

**Requirements**:

- Hospitality qualification advantageous.
- 1- 2 years relevant experience in a similar position within a 5-star hotel environment.
- Excellent communication skills.
- Exceptional customer service orientation.
- The ability to work in high pressure situations.
- Knowledge of silverware - advantageous.
- Good knowledge and understanding of food and wine.

**Benefits**:
Competitive basic salary
Pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events

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