Bpo Customer Service Campaign Trainer

**bout Us**:We are a leading player in the industry, dedicated to providing exceptional customer experiences. As we prepare for our Retail Customer Service Campaign, we're seeking a talented Trainer to help shape our team of customer service professionals.

**Key Qualifications and Responsibilities**:

- **Extensive Training Experience**: Proven track record of designing, delivering, and assessing training programs, with a focus on the BPO sector.
- **Night Shift Availability**: Willingness to adapt to night shifts in line with campaign requirements.
- **BPO Expertise**: Comprehensive understanding of BPO operations, customer service processes, and industry best practices.
- **Effective Communication**: Strong verbal and written communication skills to engage and educate trainees effectively.
- **Adaptability**: Flexibility to adjust training techniques to suit the needs of diverse trainees and campaign objectives.
- **Leadership**: Ability to inspire and guide trainees, fostering a positive and collaborative learning environment.
- **Feedback and Improvement**: Regularly assess trainee progress, provide constructive feedback, and refine training strategies.
- **Documentation**: Maintain accurate training records, materials, and reports to monitor and enhance training effectiveness.
- **Collaboration**: Work closely with campaign managers and supervisors to align training with business goals.
- **Technical Proficiency**: Familiarity with software tools and systems commonly used in customer service operations.
- **Commitment to Learning**: Stay updated with industry trends and incorporate innovative training methodologies.

**What's In It for You**:

- Competitive compensation commensurate with your training experience.
- Opportunity to play a pivotal role in shaping a significant retail customer service campaign.
- Collaborative and dynamic work environment.
- Possibility of extended engagement based on performance and company needs.

If you're an experienced Trainer with a passion for cultivating talent and embracing night shifts, we're excited to explore how you could contribute to our team.

**Salary**: R240 000,00 - R360 000,00 per year

**Experience**:

- contact center training: 1 year (required)
- BPO: 3 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Ability to Relocate:

- Cresta, CA: Relocate before starting work (required)