Product Manager

3 weeks ago

Helderberg, South Africa Intelli Sourcing Full time

**PRODUCT MANAGER - TRAVEL - MTS**

**About us**

The mission at MTS is simple, deliver a superior travel service to the members that we service. MTS is one of the leading national travel fulfillment and service entities for closed user groups that belong to various travel clubs and online outlets.

Providing unparalleled expertise in domestic and international knowledge, our exceptional service model and teams provide travel products and amazing travel experiences for years.

MTS is a unique and original concept, which has been around since 2012 that has fulfilled hundreds of thousands of travel requests over the past 11 years. Its dedicated closed user groups are loyal to the concept due to the many benefits derived from membership.

**Our commitment to People, Places & Planet**

Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our global travel journey, the people we meet when there, and the planet which hosts us.

**Summary**

The Product team is the hub of the business. Our product-delivery concept is unique in that we provide our clients with a vast and wide spread of products, wherever the travelers lust may take them. We do this through the choice and management of a global network of quality regional, national, and overseas suppliers. The Product Manager remit is to innovate, develop, negotiate, and formalize all product-related processes and delivery systems.

Location - Will be the Helderberg, Western Cape Region, 5 days per week.

**What you will be doing**:
You will manage the product department. Your tasks as Product Manager will include:
**Product Planning**
- New Product Development where identified in our strategic planning and where real opportunities are spotted.
- For existing itineraries to make careful decisions on itineraries, inclusions, dates, and capacity to ensure maximum customer value, volume, and margin.
- Competitor offering monitoring - supervising product ranges and expected volumes of key competitors to advise decisions on product planning and capacity.

**Negotiating and Contracting**
- Identify your procurement and contracting targets for the coming year.
- Negotiate with suppliers to ensure we have the most competitive rates and a range of other benefits or requirements including payment terms.
- Where vital, manage a tender process with multiple suppliers.
- Finalize agreements with signed contract terms and conditions.

**Supplier management**
- Manage a positive and constructive relationship with your range of suppliers throughout the contracting and operational cycle.
- Ensure they remain able to deliver our product terms to the required standards through appropriate management and communication as needed.

**Trip literature and content**
- To produce inspiring, quality, and accurate trip descriptions, which maximize sales and ensure customer expectations are met or exceeded.

**Quality, Sustainability, and Safety Management**
- Work with overseas suppliers, customer services, operational quality, and sustainability staff to ensure the products under your responsibility operate to the highest appropriate standards of quality, sustainability, and safety. This will include:

- Review, sharing, and actions on Customer Survey Questionnaires.
- Facilitating and assisting with complaints answering, which usually involves investigation with suppliers.
- Collecting and sharing information for Trip Risk Assessments and other Health and Safety information.

**What we are looking for**:

- A motivated and inspiring individual to help deliver outstanding product experiences to our customers and profit to the business.
- Experience in product management in a travel or tour operator business.
- Excellent attention to detail. Good written English. Strong analytical skills. A willingness to learn and develop.
- Ability to prioritize and manage workloads on a day-to-day basis
- Extensive travel global experience.
- IT literate - Excel, PowerPoint, and Word.

**Our commitment to Equity, Diversity & Inclusion**

We believe people are happier and perform best when they can be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable, and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.

We look forward to getting to know you

**Salary**: R22,000.00 - R70,000.00 per month

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