Storeman and Retail Store Manager
12 hours ago
5years
- Deliver excellent service to ensure high levels of customer satisfaction
- Create a store that meets local needs by building an understanding of customer-product preferences.
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction
- Be the custodian of customer experience and lead brand loyalty
- Responding to customer complaints and comments promptly and accurately.
- Manage deliveries, delivery dates and stock upon arrival
- Manage stock order volumes
- Manage stock levels threshold
- Minimise cash losses.
- Manage picking up and dropping off of cash in the store.
- Manage cash on ATM.
- Manage safety of cash movement within the store.
- Manage and keep the safe secure and locked at all times.
**Qualifications and Experience**:
- Grade 12
- Diploma/Degree in Retail or Business or related qualification will be advantageous
- Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.
- Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems like ERP, Meat matrix, e.t.c
- Knowledge and understanding of FMCG environment and related legislation
- Management of perishable products with short shelf life especially in meat industry
- Understanding of retail consumer behaviour and purchasing trends
- Understanding of the retail and meat market
- Proficient in MS Office Suite.
- Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
- Excellent interpersonal skills and ability to communicate effectively.
- Exceptional customer service and people management skills.
- Energetic and self-starter.
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