Implementation Specialist

3 weeks ago

Bellville, South Africa Sanlam Full time

Who are we?
Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Key responsibilities
Under limited supervision, provides key support for functional groups, including performance of a wide variety of specialised clerical functions involving compiling and arranging data, making computations, laying out and preparing reports, processing and coding documents and maintaining specialised and comprehensive records and filing. Sets up and prepares statistical reports. Resolves discrepancies and may communicate with a variety of administrative and professional employees within and outside the company. What will make you successful in this role?

**The implementation of the following installations**:
Freestanding and Umbrella Provident or Pension fund business
Living Annuity funds
Pen Provident or Pension funds (migrations)
Participating Employers or member groups on existing Freestanding and Umbrella Funds
The implementation of any maintenance performed on our member administration system. Examples of such changes are:
cost revisions
rule amendments
life Stages
portfolio changes
ad-hoc changes
The ability to analyse and access supporting documentation used in the implementation setup processes and to identify any development or improvement areas.
The understanding of all operational and implementation functions on our member administration system. Examples includes:
monthly contribution process
general ledger reconciliations
different exit types
switches
life stages
medical underwriting
The understanding and of all additional tools which is used to perform operational functions. Examples are:
Step
Jump
The identification of system malfunctioning, liaising with support departments and successfully resolve the problem
Providing technical support to any specialist
The performing of calculations which are required in any of the setup processes. The complexity level ranges from simple to medium
The performing of any setup as and when needed from time to time
The testing of new setup related functionality which are developed
The management of service level agreements of tasks which were allocated and the responsibility to keep all stakeholders informed as required
The recording of all tasks received on our monthly reporting tool
Validate that the monthly reporting tool has been updated as and when tasks are completed and checked

Qualification and Experience
Matric/Grade 12
3 years in depth experience on the MIPEB administration system OR
3 years’ of experience in an implementation team which performs similar functions than this team Knowledge and Skills
Broad financial services industry knowledge
In depth experience in the Employee Benefit department and experience in Retirement Fund Industry
Knowledge of legislation applicable to Retirement Fund Industry
Excellent understanding of IT systems
Proficiency in MS Office (Word, Excel)
Behavioural Competencies
Analytically and conceptually strong( fund rules)
Strong attention to detail and proactive attitude
The ability to identify risk areas in the existing processes
Strong ability to organize and prioritize
Excellent communication skills both written and verbal
Results focused and displays energy when performing tasks
Time management skills
Ability to work independently
The ability to identify problems and to independently resolve it
Ability to work very accurate
Innovative and demonstrates initiative
Ability to perform well under pressure and meet deadlines
Good interpersonal skills
Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selec

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