Head: Platform Operations Centurion, Gauteng
2 weeks ago
**Designation**:
Head: Platform Operations | Centurion, Gauteng
**Category**:
Engineering
**Job Level**:
Top Management
**Posted by**:
PSG Konsult
**Posted on**:
17 Jul 2023
**Reference Number**:
PSG-STA-VAC0023
**Closing date**:
21 Jul 2023
**Position Type**:
Permanent
**Location**:
Centurion
**Overview**:
**VACANCY | HEAD: PLARTFORM OPERATIONS | CENTURION, GAUTENG | PERMANENT**
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
***Job description**:
The Head of Platform operations will develop & implement operational policies and procedures, developing strategies to increase productivity and reduce costs (through driving the Target Operating Model and Operational Workflow processes); The measuring, monitoring and improving company operational efficiency such as efficiency and SLA forms are key part of the day to day responsibilities.
**Responsibilities**:
As part of the day-to-day activities, it is expected that the following will be managed:
- Oversee customer service in operations.
- Optimize SLA and Utilisation of the insurance operations.
- Process efficiency, workflow, and standard operating procedures of insurance operations.
- Optimise the use of human capital vs automation.
- Assist business with suggestions and advice regarding automation of business processes through technology solutions
- Staff capacity management
- Staff management & development in operational areas
- Management of PMO to ensure operations drive the business delivery and focus.
- Manage and report on business strategic deliverables.
- Monthly and quarterly operational reports
- Digital roadmap of operations
- Driving zero marginal cost
**Skill sets required**:
- Degree in Engineering / CA(SA)
- Minimum 5 years+ practical experience with insurance processes (i.e., claims and underwriting)
- Experience in managing and implementing workflow systems.
- Self-starter
- Able to work under pressure.
- Good interpersonal skills and the ability to build good relationships with stakeholders.
- Be able to challenge and critically evaluate existing business processes to assist business with new ideas and solutions.
- Strong analytical skills
- Strong presentation skills
- Business plan development skills
**How to apply**:
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