Project Support Coordinator

2 weeks ago


Cape Town, South Africa amplify5 Full time

Great news amplify5 is growing

We have a new client heading up the frontline in Fire and Safety Software, Looking for a thoughtful and empathetic person to join the fast growing team.

With a positive, diverse, and supportive culture - we look for people who are curious, resourceful, and eager to step outside of their comfort zone in order to keep learning each day.

**What you’ll need to do to succeed in this role**:

- Provide thoughtful, personalized support to our users through in-product messaging and phone channels.
- Triage incoming requests and spot trends in customer issues to flag to the wider team.
- Exhibit strong communication skills, including: modifying your approach to different types of customers and situations; as well as setting or adjusting customer expectations.
- Exhibit exceptional critical thinking and problem solving - be curious, explore and offer Software solutions to clients that will best-suit their needs.
- Identify, reduce, and document bugs for our developer teams.
- Contribute to the ongoing learning and success of the team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
- Fast learner - can listen, follow instructions and asks questions
- Ask for help. You know when something is over your head and are not afraid to seek assistance. You are skilled at explaining technical problems succinctly and clearly.

**What you’ll need to bring To qualify for this role**:

- Experience using **Intercom, Jira & Slack **(required)
- Experience working in a job management software tool (or similar) with deep product functionality.
- Care deeply, genuinely, and passionately about Product Support and about the role it plays in making a customer focused team successful.
- Not be afraid of technology - have a desire to get stuck in and understand our product & how deeply it is embedded in our Customer’s workflows.
- 12 Months unbroken experience working with the UK Market.

**Job Types**: Full-time, Permanent

**Salary**: From R15 000,00 per month

**Experience**:

- CRM software: 1 year (required)
- Unbroken UK BPO: 1 year (required)
- Multi-channel communication: 1 year (required)
- Intercom, Jira & Slack: 1 year (required)


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