Contracts Manager

4 weeks ago

Soweto, South Africa Tsebo Group Full time

**About Us**:
We are currently looking for a Contracts Manager in our Cleaning division. The purpose of this role is to oversee the daily workings of the organisation operations, mainly one site in the healthcare sector. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. Tsebo Cleaning Solutions a division of Tsebo Solutions Group is now the third largest cleaning provider in South Africa with over 150 contracts across the country and a staff compliment of over 12,000 cleaning professionals. We provide hospital-level cleaning services, no matter the environment - a heritage that translates into a service ethos and cleaning standards of the very highest quality. Person's with disabilities are encouraged to apply.

**Duties & Responsibilities**:

- Take full responsibility and management of your site.
- Act with utmost urgency when attending to any client request and do so pro-actively.
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
- Output based contracts must be managed efficiently.
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
- Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.
- Ensure that statutory/legal requirements are strictly adhered to.
- To keep abreast of changes in all company policies and procedures.

**Skills and Competencies**:

- Minimum 3 years operational contracts management experience in the cleaning healthcare industry.
- Minimum of 5 years’ experience in a similar environment on middle management level.
- Experience in managing large compliments of people.
- Leadership skills.
- Attention to detail.
- Sense of urgency.
- Problem solving experience.
- Able to work under pressure.
- Be flexible and adaptable.
- Should be able to work independently.
- Understand cleaning principles and knowledge of company policies and procedures.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
- Strong people skills and knowledge or Industrial relations.

**Qualifications**:

- Grade12/Matric.
- Tertiary qualifications will be highly advantageous.

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