Customer Service Advisor

2 weeks ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Cape Town office of bubbly beings who bring fun to work every day

We’re looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international tech savvy campaign.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

To succeed in this Customer Service Advisor role, you’ll need to be a people’s person with a genuine passion and flare for communication and a hawk’s eye for detail. This campaign requires you to speak telephonically to customers so along with a sparkling voice, you'll also need to have empathy and be able to hear what is not being said when dealing with our customers.

We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer’s expectations.

**What you'll be doing**
- Providing excellent customer experiences at all time
- Verify & update customer information
- Proactively offer solutions to any issues or concerns that customers might face
- Outstanding administrative skills that covers planning, organizing and time management skills,
- Ownership of the customer experience and follow through
- Working to a high degree of accuracy and speed
- identify when to escalate customer queries and complaints timeously

**What you'll need**
- Matric
- Minimum 6 months’ experience in a contact centre environment
- Excellent verbal communication skills
- Availability to do night work and work shifts in a 24/7 environment
- Attention to detail
- Ability to work to a high degree of accuracy and speed
- Ability to comprehend complex customers queries
- Ability to identify when to escalate customer queries and complaints timeously
- Ability to pass all training modules during new hire and ongoing campaign training
- Clear credit and criminal records

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please complete the chat-based interview to be considered for shortlisting. Take this opportunity to advance your career with our collaborative team of game-changers today.

Job Reference: SA02391

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