Duty Manager

2 months ago


Southern Suburbs, South Africa HotelJobs.co.za Full time

5* boutique hotel in the leafy valley of the Southern Suburbs of Cape Town seeks a Duty Manager.

The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.

**Minimum Experience and Qualification Required**:

- Post matric hotel school qualification
- +3 years’ experience in a 5-star hotel or similar environment
- Computer literacy including working Opera Cloud Knowledge
- Previous leadership role advantageous
- Excellent communication skills with a high level of English proficiency
- Ability to plan and implement strategic initiatives
- Ability to train and develop a team
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Able to work shifts as well as under pressure
- Own transport preferable

**Key Performance Objectives**:

- To manage and oversee the daily operations in the hotel,
- Maintaining the required operating and service standard,
- Handling and resolving guest queries and complaints,
- Guest comment management,
- A high level of leadership and motivational skills,
- Must be trustworthy and able to work with the hotel and guest money,
- Handle guest inquiries in a professional and effective manner,
- Ensure knowledge of hotel room categories and layout of the property,
- Ensure knowledge of different offerings at the property,
- Assisting in the management of guest accounts:

- Operate the hotel’s Property Management System: OPERA,
- Check guest in upon arrival and check them out upon departure,
- Operate the switchboard and direct calls,
- Restaurant bookings and hotel reservations
- Assisting in the daily operations in the Food and Beverage department during meal periods,
- Liaise effectively between departments.


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