Customer Services Clerk

4 days ago


Centurion, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Preparation of contracts for new / existing customer

Creation and maintenance of new and existing Contracts

Process monthly invoicing for all Maintenance Contract customers

Maintain an invoice schedule, ensuring timeous invoicing

Maintain and distribute monthly service schedules to customers and

internal regions.

Mailing of monthly invoices to Maintenance Contract customers

Termination letters to be sent out minimum of 30 days in advance

Assist contract customers with queries

Key communicator between Contracts department and Service departments

Ensure costs to contracts are being processed timeously

Contract analysis to ensure all obligations are met before contract termination

Update sites and objects relating to contract

Facilitate the communication process between contract accounts and service departments

Assist and facilitate with any queries on maintenance contracts from client and service departments

Assist with identification of problematic units, verification of work history and approval processes

Assist and facilitate with any overdue accounts

Matric. A higher institution qualification would be advantageous

2 years Experience in a similar role

Strong Microsoft Office skills, advanced Excel

Must have a valid driver’s license

A good working knowledge of the business processes, excellent communication skills (both verbally and in writing)

Knowledge of Imax 6 and Contracts Module would be an added advantage



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