Store Manager

2 weeks ago

Cape Town, South Africa Managed People Solutions Full time

**Managed People Solutions** is Looking to hire a **Store Manager **for a well-known liquor store based in **Cape Town.**

**Job Purpose**

To manage the efficient daily operation of the liquor store outlet in accordance with company policy and procedures

**Responsibilities**
- Assistance is provided to colleagues and customers
- Referred customer queries and complaints are personally dealt with
- Ensures all standards regarding to customer service is rigidly maintained
- Ensures that a close relationship is built with all customers visiting the store
- Analyzing daily gross profit sales reports
- Projected revenue and costs are managed in accordance with budget, so that GP is achieved
- Constantly examines and reviews the operating costs of the store and corrects out of line situations
- Cash procedures are maintained and variances in cash investigated and resolved Insurance claim documents (when applicable) gets completed timeously for break-ins, vehicle accidents, armed robberies and damage to property
- New appointments meet the requirements of the job specification. Numeracy and literacy assessments are carried out prior to a new employee being appointed
- Ensures that all appointment documentation for all staff is completed and submitted to the HR department timeously
- Performance is monitored and reviewed on a six-monthly basis
- Responsible for motivating all staff promotions and transfers within the store in conjunction with superior
- Training or development needs of direct reports are identified, planned for and implemented in conjunction with the training department, including Induction
- Ensures timeous flow of all leave documentation to the HR department
- Structures the working hours and approves all time off for direct reports in line with company policy and procedure
- Stock levels of loan items and stock is kept in line with company policy and known value item lines are always in stock
- Monthly stock holding levels are scrutinized and discussed with superior. Immediate corrective action is taken if necessary
- Ullages are controlled and recorded in line with company policy and procedures
- All GRV’s, goods returned invoices and IBT’s are captured on the system in line with company policy and procedures
- Month end stock take is planned and takes place in accordance with the stock take policy of the company
- Stock variances controlled, scrutinized and discussed with superior. Immediate corrective action is taken if necessary
- Shrinkage reports completed and submitted to the regional office in line with company procedures
- Float counts conducted at regular intervals as per company procedure
- Float rotation procedures followed and adhered to as per company policy
- Till spot checks carried out according to the company policy and procedure
- Banking controls carried out according to company policy and procedure
- All cash handling transactions are conducted in accordance with company policy (cash, debit card, credit card)
- Till discrepancies are investigated, corrective action is taken, in line with company policy, where applicable
- Pay-outs are controlled, authorized and processed in line with company policy
- Voids, refunds and price overrides are controlled, authorized and processed in line with company policy
- System report is scrutinized for any unauthorized voids and refunds
- Staff purchases are controlled, authorized and processed in line with company policy
- No outstanding COD payments
- Vehicles are properly maintained and used in accordance with company policy
- Route sheets are completed, checked and signed off by the end of each day
- Company commitments are honored in terms of promotional displays/deals
- Notifies superior of any local deals which might have an effect on the selling price of certain products in the store
- Is aware of all opposition activities such as promotions and new store openings and conducts monthly price comparisons
- Canvasses for new business on a regular basis within the stores’ trading environment
- Store openings and closings conducted under dual control
- Alarm codes only active for current management, each manager has their own code
- Store alarm tested weekly
- Payroll and human resource reporting and administration is compiled and submitted to assigned HR coordinator by stipulated deadlines
- Conduct daily back-up

**Requirements**:

- Grade 12 - NQF 4
- Tertiary Education - Marketing or related would be an Advantage
- 3-6 Years’ experience in retail environment (FMCG)
- 1-2 Years’ experience in a managerial position

**Job Type**: Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- liquor industry: 3 years (preferred)

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