Customer Analyst

23 hours ago

Parow, South Africa The Foschini Group Full time

**Job ID**:12873
- **Position Type**:Full-Time
- **Job Function**:Financial Services / Analytics
- **Workplace Type**:

- **Division**:Not Indicated
- **Province**:Western Cape
- **Location**:Cape Town North
- **Suburb**:Parow (Parow)

Position Description:
As a Customer Analyst you will be providing analytical solutions to complex business problems. You want to help teams make informed decisions and have the ability to put yourself in the customers’ shoes, allowing you to perform deep insights work and develop solutions that enable the business to be customer led. You have vast experience in analysing data, telling a story and generating insight.

**The successful individual will be working with senior members of the Customer Hub & Retail teams in order to**:

Perform deep-dive analysis using large datasets to help inform business decisions and explain adverse movements in customer metrics Formulate and present findings to management
- Provide analytical solutions to complex business problems
- Effective communication and presentation of analytical results to peers and relevant stakeholders

**What we’re looking for**:

- A degree in a numerate discipline, preferably Statistics / Mathematics / Operations Research / Engineering (Honours / Masters degree preferable)
- Experience in using data analysis software packages (SQL, SAS, R, Python, Qlik)
- Hands-on experience of large-scale customer database data interrogation and manipulation would be advantageous
- High attention to detail and natural curiosity
- Excellent data analysis, analytical and problem solving skills
- Excellent data interpretation skills
- Capability to find simple solutions for complex problems
- Strong interpersonal skills
- Excellent documentation and verbal communication skills
- Proficient in excel and pivots
- Familiar with Visualisation tools

Working as a Customer Analyst, you will have a strong ability to translate data into a story, be able to make recommendations based on findings and be a good team player. You will also need to be numerate with a strong commitment to understanding the customer.

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