Workforce Managment Analyst

7 days ago

Parow, South Africa The Foschini Group Full time

**Job ID**:12253
- **Position Type**:Full-Time
- **Job Function**:Human Resources & Training
- **Workplace Type**:Head Office
- **Division**:TFG Human Resources
- **Province**:Western Cape
- **Location**:Cape Town North
- **Suburb**:Parow (Parow)

Position Description:
**An** opportunity has become available within Workforce Management Team for a Workforce Management Analyst. Key responsibility in this role is the development of workforce scheduling plans, models and forecasting for the retail (stores) operations environment.**

**Key performance areas will be**:
**Create Workforce Schedules**
- Identify the Factors and Perspectives That Needs to Be Considered in Scheduling for The Group and Brand Format
- Classify the Most Likely Conflicts in The Scheduling Process
- Identify the Benefits / Drawbacks of Employment Category Variations (Highlight Legislative / Labour Environment Challenges)
- Identify Methods and Processes for Managing Shifts / Time-Off and Unexpected “What-If” Scenarios
- Sources All Data Structures & Information for Workforce Planning

**Data Analysis (Workforce & Store Operations)**
- Identify the Characteristics That Affect Staffing and Scheduling (Store Size, Brand Format, Trading Patterns)
- Analyse the Current Factors Affecting Overstaffing & Understaffing
- Identify the Business Factors That Have an Impact on Scheduling Patterns

**Calculate Staffing requirements & Scheduling**
- Identify the WFM Requirements Per Environment
- Outline the Steps of Calculating Staff Needs
- Define the Store Operations / Customer Service Impact When Staff Is Added or Reduced
- Monitor the Efficiency of Scheduling
- Functional Testing (User, Integration)
- Investigating Issues and Discrepancies
- Advising and Adjusting Forecasting Parameters / Set-Ups

**Reporting & Trend Analysis (Feedback & Communication)**
- Develop & Distribute Real-Time Reporting
- Track Group and Stores Performance (Compliance, Efficiency, Budget, Costs)
- Create Dashboards to Communicate Key Workforce Metrics
- Create Presentation Material To Communicate & Educate Key WFM Concepts
- Develop Workforce Schedule Monitoring Tools and Methods
- Propose Recommendations to Internal Management Team for Staffing Needs and Alternatives

**Requirements**:

- Degree in Business / BSC, Statistics or IT (Mathematics)
- Experience with WFM Software (Preferable Not Critical)
- 3 Years Data Analysis / Data Mining Experience
- Understanding of Basic Conditions of Employment & Relevant Labour Legislation
- Computer Literate with Advanced Knowledge of Excel
- Minimum 3 Years Proven Experience in Scheduling / Forecasting, Preferably Within Retail Environment (Preferable Not Critical)

**Competencies & Skills**:

- Be able to work in a fast paced environment and under pressure
- Flexible and adaptable
- Ability to persuade and influence others
- Strong verbal and written communication skills
- Functional / Technical Skills: must have strong quantitative, analytical and technical aptitude
- Proactive, highly motivated, innovative and problem-solving skills
- Self-directed active learning to continually improve performance and add value

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