Course Maintenance Officer

7 hours ago


Cape Town, South Africa Valenture Institute Full time

The Course Maintenance Team is responsible for supporting the ongoing maintenance of all VI product portfolios through the implementation of iterative, ad hoc review queries. Course Maintenance Officers are responsible for changes and updates that ensure ongoing relevance, up-to-date content, pedagogical soundness, minimise barriers to progression for learners, and accuracy.

Day-to-day responsibilities include, but are not limited to:
Functional Operations:

- Responsible for documenting, consolidating and implementing ongoing changes to course instances on the Online Campus (Moodle/Canvas) based on feedback from key internal (Faculty) and external stakeholders (markers and learners).
- Participate in and action urgent updates as well as larger maintenance project work through reviews and evaluations. Success in this role is defined by one's ability to problem-solve, while balancing academic, technological, and human concerns against tight delivery timelines.
- Report on the efficiency and quality of course maintenance query resolution.
- Assist with maintenance and ongoing refinement of the General Orientation Programme for new students based on learnings from cohort presentation maintenance trends.
- Design and managing effective feedback mechanisms and communication protocols as it relates to content error resolution and the associated timeframes.
- Design, manage, maintain and optimise Course Maintenance processes and schedules with the support of Operations.

**Requirements**:
Demonstrated experience in learning design and technology; and of leadership for an educational technology organisation preferred.
- Strong communicator with an ability to prioritise independently and effectively.

Understanding of the product life cycle.
- Self-starter who takes ownership of products and projects.
- Problem-solver with great listening and probing skills.
- Operationally astute.
- Ability to work with data.
- Excellent communication skills, both written and verbal.
- Must be comfortable working remotely and independently.

**Benefits**

Family member discount for Valenture Institute

Remote work

Voluntary savings Programme

Valenture Institute is committed to transformation and the company's employment equity plan will be considered during the selection process.



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