Lodge Assistant Manager

4 weeks ago


Limpopo, South Africa HotelJobs.co.za Full time

The general role of the Lodge Assistant Manager is to ensure that the overall guest experiences in all aspects of the Lodge are as per the prescribed standard and to the highest degree. This includes ensuring that every aspect of the Guest's stay is well taken care of, encompassing Families, activities and programs, Honeymoon couples, Groups, Weddings, or Guests staying with us.
This involves overseeing the departments at the Lodge that directly impact the guest's stay, including Housekeeping, F&B service, Spa, and Front office. The Lodge Assistant Manager will liaise directly with all hods on guest movements, requests, and special needs on a daily and weekly basis. The Lodge Assistant Manager will work closely with the Lodge Anchor, Head Ranger, Head Chef, and Head of Housekeeping to ensure the Lodge's overall product offering is presented professionally and accurately.
The Lodge Assistant Manager needs to be able to take full responsibility of the lodge and its operations in the absence of the Lodge General Manager.
The role of the Lodge Assistant Manager includes, but is not limited to the following responsibilities:
Lodge Operations - departmental breakdown of responsibilities
Day to Day guest experience
Oversee the Guest experience from arrival to departure on a day-to-day basis.
Manage the arrival experience for individuals, Families, and groups and ensure the Reception and Front office adhere to standards consistently - welcome drinks, refresher towels and create a warm and welcoming atmosphere
Oversee daily dining activities in and around the Lodge - ensure varied offerings on a day-to-day basis
Forecast dining experiences in line with standards and offerings and maximize favorable weather conditions dining experiences
Liaise with Head Chef and Head Ranger in advance to plan, staff, and prepare for various dining experiences
Ensure consistent offering for all dining and set and improve standards regularly
Adapt to guest's needs and requests and plan daily activities around this
Implement and manage the Kid's program and adapt it to individual Families
Ensure Operating equipment and guest service equipment are always maintained and in good operating use
Adopt and promote a philosophy of Guest experience daily in all staff and departments to ensure consistent offerings are in place at all times
Financial
Responsible for creating Purchase orders.
Receiving & allocating stock.
Ensuring Invoices are correctly allocated to the accounts department
Staffing and HR
Monthly Annual Leave management, sick leave management
Ensure staff is professional, well-groomed and productive whilst on duty
Sales and Marketing
Manage of Site Educational, Wedding inspections and other low-key on-site marketing initiatives
Operations
Implementing correct action plans and monitoring performance in all departments
Implement and adapt best practice policies for departments including daily checking of departments and productivity
Report daily problems or concerns in repairs and maintenance in departments timeously for action
Manage Daily communication and meetings for all departments i.e flow of information is accurate
Manage Daily guest experience delivery - setups and hosting of Functions, Meals and other services on and off site or on the Reserve
Maintaining a professional but personal contact with guests
Host VIPs, agents and other guests flagged as important for the lodge
Group management and planning
Health & Safety
Assess Health Safety practices of the Company.
Assist with the maintaining of SHE files.

**Requirements**:
Grade 12 or higher
Microsoft knowledge (Outlook, Teams, Word, Excel)
F&B knowledge (Liquor allocations, Stocktake & Ordering)
Pastel knowledge is a bonus
Previous experience in a similar role.



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