Installer Technical Support Agent

6 days ago


Worcester, South Africa Herotel Full time

Applications are invited for the **Installer Technical Support Agent **position to be based in **Worcester, Western Cape.**

**PURPOSE OF THE ROLE**:
Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

**Key Performance Areas would include, but are not limited to**:

- Supply FTTH allocations to Installers.
- Escalate any FTTH allocation issues and follow up until resolved.
- Maintain all FTTH allocation records into the applicable systems.
- Provide Wireless and Fibre installation data to Installers - do installation planning.
- Do WiFi planning for each applicable installation.
- Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
- Assist the Installers and Technicians with advanced troubleshooting where problems occur.
- Assist the Installers and Technicians with advanced setups in the field during the install.
- Advising Sales in quotations for large, complicated installations.
- Ensure each installation is done according to the installation SOP provided.
- Do quality control after each installation.
- 1-2 years' experience in the following areas: Mikrotik, Ubiquiti, Cambium.
- 2 years Field Technician experience.
- Effective planning skills.
- Good communication skills.
- Good administrative capabilities.
- Time managing skills.
- Well disciplined.
- Must be able to work under pressure.
- Must be medically fit.
- Must have a driver's license.
- Adequate knowledge of RF protocols.
- Adequate knowledge of Fibre.

**Education Requirements**:

- Grade 12 or equivalent qualification at NQF Level 4.
- Specialized certifications would be an advantage.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.



  • Worcester, Western Cape, South Africa NDC Personnel & Contractors Full time

    An Installation Technician with a Millwright or Electrician Red Seal Trade Test and an electro-technical N6 or N-Diploma is being sought for a vacancy with a manufacturing concern in the Western Cape.This is an excellent career opportunity for millwright or electrician artisans who have strong technical acumen and mechanical abilities, and above average...

  • Technical Manager

    3 weeks ago


    Worcester, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: Manage all Technical work done in the area, client queries and manage Technicians, Technical Assistants as well as dotted line of responsibility to Technical Co-ordinators. **REPORTS TO**: Branch Manager **SUBORDINATES**: Installation Technicians Service Technicians Wireman **DUTIES**: **TECHNICAL TARGETS** - Plan and manage the...

  • Technical Manager

    2 weeks ago


    Worcester, Western Cape, South Africa Fidelity Services Group Full time

    MAIN PURPOSE OF JOB:Manage all Technical work done in the area, client queries and manage Technicians, Technical Assistants as well as dotted line of responsibility to Technical Co-ordinators.REPORTS TO:Branch ManagerSUBORDINATES:Installation TechniciansService TechniciansWiremanDUTIES:TECHNICAL TARGETS Plan and manage the Installation and Service department...

  • Permissions Agent

    2 weeks ago


    Worcester, Western Cape, South Africa Herotel Full time

    Applications are invited for the Permissions Agent (Fixed term contract) position to be based in Worcester - Western region.PURPOSE OF THE ROLE:The Permission Agent is responsible for obtaining permissions from private and business property owners to plant poles used in the distribution and installation of fibre optic cables on private and business...

  • Helpdesk Agent

    4 weeks ago


    Worcester, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Worcester / Stellenbosch.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault...

  • Helpdesk Agent

    2 weeks ago


    Worcester, Western Cape, South Africa Herotel Full time

    Applications are invited for the Helpdesk Agent - Tier 1 position to be based in Worcester / Stellenbosch.PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to:Offer first line support to customers, which includes taking initial call from users. Always strive for first call resolution. Determines if fault is customerside, or...

  • IT Technician

    4 weeks ago


    Worcester, South Africa CA Support Full time

    Our client, a leader in the IT field and based in Worcester in the Western Cape has a vacancy for an IT TECHNICIAN based at their head-office in Worcester. **RESPONSIBILITIES**: - Rebuild and repair/ service of computer hardware - Implementation and repair of computer software - Implementation and maintenance of businesses’ computer and network systems -...

  • Technical Assistant

    4 weeks ago


    Worcester, South Africa Herotel Full time

    Applications are invited for the above-mentioned position to be based in **Worcester, Western Cape - Southern Region Hub.** **PURPOSE OF THE ROLE**: The Technical Assistant's main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems. **Key Performance Areas would include but are not limited...

  • IT Technician

    2 weeks ago


    Worcester, Western Cape, South Africa CA Support Full time

    Our client, a leader in the IT field and based in Worcester in the Western Cape has a vacancy for an IT TECHNICIAN based at their head-office in Worcester.RESPONSIBILITIES: Rebuild and repair/ service of computer hardware Implementation and repair of computer software Implementation and maintenance of businesses' computer and network systems Installation and...

  • Drawing Office Manager

    2 months ago


    Worcester, South Africa CA Support Full time

    **KEY PERFORMANCE AREAS** **Draughting Management** Manage and co-ordinate the day-to-day project draughting and documentation requirements while ensuring that all machine drawings, programming for the CNC machines and Bill of Materials are delivered accurately, on time and in full. This includes accurately assessing client needs, concept development,...

  • Drawing Office Manager

    23 minutes ago


    Worcester, South Africa CA Support Full time

    **KEY PERFORMANCE AREAS** **Draughting Management** Manage and co-ordinate the day-to-day project draughting and documentation requirements while ensuring that all machine drawings, programming for the CNC machines and Bill of Materials are delivered accurately, on time and in full. This includes accurately assessing client needs, concept development,...

  • Helpdesk Agent

    2 weeks ago


    Worcester, Western Cape, South Africa Herotel Full time

    Applications are invited for the Helpdesk Agent - Tier 2 position to be based in Worcester/StellenboschPURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to:Strives to resolve all faults presented daily. Determine nature of faults and the steps required to rectify it permanently. Check Tier 1 troubleshooting before confirming ticket...


  • Worcester, South Africa CA Support Full time

    **DRAWING OFFICE MANAGER** **Worcester** The purpose of the role is to develop and oversee the draughting of design and working drawings for presentation to clients, for production as well as procurement purposes. **KEY PERFORMANCE AREAS** **Draughting Management** Manage and co-ordinate the day-to-day project draughting and documentation requirements...

  • Technical Assistant

    2 weeks ago


    Worcester, Western Cape, South Africa Herotel Full time

    Applications are invited for the above-mentioned position to be based in Worcester, Western Cape - Southern Region Hub.PURPOSE OF THE ROLE:The Technical Assistant's main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems.Key Performance Areas would include but are not limited to:Site Survey:...

  • Technical Assistant

    2 weeks ago


    Worcester, South Africa Herotel Full time

    Applications are invited for the above-mentioned position to be based in Worcester. **PURPOSE OF THE ROLE**: The Technical Assistant’s main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems. **Key Performance Areas would include, but are not limited to**: Site Survey: - Assist with...

  • Supply Chain Manager

    23 minutes ago


    Worcester, South Africa CA Support Full time

    **KEY PERFORMANCE AREAS** **Procurement** The accurate, timeous, and strategic sourcing of products and material based on technical knowledge of material and products. This includes pro-active negotiation in support of best price, quality and delivery time, the timeous and accurate placing of orders as well as following up on deliveries of orders....

  • Helpdesk Agent Tier 1

    1 month ago


    Worcester, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Worcester / Stellenbosch**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...

  • Helpdesk Agent Tier 1

    2 weeks ago


    Worcester, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Worcester or Stellenbosch.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...

  • Helpdesk Agent Tier 1

    2 weeks ago


    Worcester, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Worcester / Stellenbosch**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...


  • Worcester, Western Cape, South Africa CA Support Full time

    KEY PERFORMANCE AREAS Draughting Management Manage and co-ordinate the day-to-day project draughting and documentation requirements while ensuring that all machine drawings, programming for the CNC machines and Bill of Materials are delivered accurately, on time and in full. This includes accurately assessing client needs, concept development, taking...