Customer Implementation Analyst

2 weeks ago

Johannesburg, South Africa Apex Group Full time

Customer Implementation Analyst

Location: Johannesburg, South Africa
Date Posted: Apr 24, 2023

**Description**

Introducing FundAdminChain (FAC)

FAC is developing a transformational funds platform that connects fund investors, fund managers and their service providers in a digital funds ecosystems. Our product are designed to:

- Drive greater productivity for all participants;
- Materially improve operational efficiency;
- Reimagine the end-to-end value chain driving iconic experiences for all participants; and
- Act as a bridge towards tokenised funds and secondary

As part of the Apex Group of Companies, FAC retains its unique identity and persona in pursuit of our business objectives.

**The Role**

This is an exciting opportunity to start a role in a rapidly growing Fintech company. The role can involve hybrid working as the majority of customers are outside of the UK so interaction is principally remote. However, our core team is based in the City of London and regular visits to the office are expected.

**Key Responsibilities**

A product support professional to join the FAC team as we enter the phase of deploying our software into a live production environment that will require high quality and responsive customer engagement to ensure levels of satisfaction are extremely high.

**Responsibilities to include**:
Playing a pivotal role in customer implementation projects including but not limited to:

- Initial analysis and documentation of customer implementation requirements;
- Providing guidance on the implementation path way including business reengineering and incorporation of the product into existing workflows as required.
- Liaising directly with the FAC product team to ensure customer requirements are met;
- In conjunction with the client, gather required system reference data;
- Configuration of the required internal system parameters;
- In conjunction with the client ensure that user acceptance testing (UAT) is relevant and complete. This will include support of the UAT process;
- Go live support;
- Be an enthusiastic and flexible part of an evolving team and help us to grow and improve our capabilities as our customer base and product range expands.

**Skills Required**:

- An experienced business analyst and or within an systems implementation role ( minimum 5 years’ experience)
- Experience working with Financial Markets software ideally with a knowledge of Know Your Client, Investor Onboarding and Transfer Agency is preferred;
- A self-starter, able to work independently and as part of a team and has a diligent, organised and detail focused approach to their work;
- Highly motivated with excellent communication skills and with the ability to work under pressure to deadlines - often in support of clients in different time
- zones;
- Experience of business systems testing and implementation projects;
- Be available for international travel as required.

***What you will get in return**
- Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline;
- Develop a strong working knowledge of the FAC software and the context within which it operates;
- Opportunity to work with a diverse, agile and global team; and
- Competitive remuneration
- Additional information_

FAC Values. The 6 'i's:
Impact

Our goal is to improve market infrastructure for our customers, their customers, and society as a whole. We are above all, focused on these stakeholders - bringing cost and operating efficiency to the funds industry.

Integrity

Our reputation and trust internally and externally is paramount. We tell the truth. We are transparent. We talk to people, not about people.

Innovation

Interaction

Communication is essential - with each other and with all stake-holders. Understand others' perspectives. We must actively listen to and learn from colleagues and clients. An openness of information leads to superior business outcomes.

Intensity

Work hard. We are pioneering into new territory and so must be dynamic and flexible. The energy of our people drives the business forward.

Inclusion

The broadest set of diverse perspectives lead to optimal culture and potential of the company. We welcome and encourage contribution of all, irrespective of gender, race, sexual-orientation.

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