Credit Learnership

2 weeks ago

Cape Town, South Africa Tych Business Solutions Full time

The Learnership will allow individuals to be cross trained, making them able to operate in our Credit Services environment, work telephonically with customers and provide customer services on queries pertaining to their store account. To be successful in this position you must be committed to learning and completing logbooks, be prepared for assessments and found to be competent as a Credit Services Agent.

**K**ey Responsibilities**
- Learn and form knowledge
- Prepare for Assessments
- Dealing with Inbound and Outbound Calls.
- Educating the Customer - education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
- Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
- Quality of Call Ending

**Qualifications and Experience**
- Grade 10
- Passion for fashion and retail
- Competencies Proactive, self
- motivated and eager to learn
- Excellent customer relations and people skills
- Excellent communication skills
- Loyal, committed and energetic
- Basic PC skills

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