Secretary

**Secretary to the Hotel General Management**
Franschhoek, Western Cape: A distinguished 5-star hotel and wine estate, perched above the picturesque Franschhoek Valley, has a vacancy for an efficient, enthusiastic Secretary to support the Hotel Management team in their daily administrative operations.

office secretary|secretary

**Criteria**:

- Matric
- Secretarial and Hospitality accreditation will be an advantage
- Hotel Duty Management experience will be an advantage
- At least 3 to 5 years’ experience in a similar role covering general administrative and secretarial duties
- Proficiency in computer programs: MS Office essential, other Hospitality programs will be an added advantage
- Fluent in English

**Responsibilities**:

- Secretarial and administrative support to the Hotel General Manager and Financial Manager
- Assist Hotel Senior Management in miscellaneous secretarial / administrative duties as required
- Efficient diary management
- Professional communication with guests and internal departments
- General secretarial duties including but not limited to:

- Maintain excellent filing system (computer and paper-based)
- Telephone communication
- Management of incoming and outgoing mail
- Maintain office supplies
- Assist the financial manager with administrative tasks
- Meeting management:

- Coordinate agenda, record and distribute minutes and coordinate action items
- Manage recurring meetings in Management and HOD diaries
- Manage daily guest feedback process for action and feedback to Management: document and communicate all guest requests, feedback and complaints through appropriate channels
- Coordinate standard weekly / monthly report submission with HOD’s
- Maintain guest and potential business database