Franchise Support Manager
2 weeks ago
The primary responsibilities of this role will be to oversee operations of several restaurants in the Cape Town & Johannesburg region.To build Franchise relationships with owners and head office and to drive brand standards.
**Minimum Requirements**:
Tertiary qualification in Retail / Operations Management or related qualification
5+ years’ experience in the Restaurant / FMCG / Retail trade
3+ years’ Area / Regional Management experience
Drivers Licence and own reliable transport
Responsibilities will include, but not be limited to:
**OPERATIONS**
Conduct regular store audits
Analyse the results of various reports
Conduct daily store visits integrated with operational involvement
**FEEDBACK**
Weekly feedback meetings with Senior Ops
Conduct monthly review meetings with COO discuss a regions performance
Conduct monthly franchisee meetings with franchise operator to discuss store performance and its operations
Investigate, follow-up and feedback on customer complaints and compliments
Send monthly feedback reports to Franchisee
**FINANCIALS**
Monitor and analyse cost of sales in conjunction with admin reporting
Monitor and manage store/s budgets and costs
Maintain profitability through increased sales and reduced costs while maintaining company operating standards
**Salary**: R25 000,00 - R35 000,00 per month
Application Deadline: 2024/04/30
Expected Start Date: 2024/05/01
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