Franchise Support Manager

2 weeks ago


Cape Town, South Africa Bootlegger Coffee Company Full time

The primary responsibilities of this role will be to oversee operations of several restaurants in the Cape Town & Johannesburg region.To build Franchise relationships with owners and head office and to drive brand standards.

**Minimum Requirements**:
Tertiary qualification in Retail / Operations Management or related qualification

5+ years’ experience in the Restaurant / FMCG / Retail trade

3+ years’ Area / Regional Management experience

Drivers Licence and own reliable transport

Responsibilities will include, but not be limited to:
**OPERATIONS**

Conduct regular store audits

Analyse the results of various reports

Conduct daily store visits integrated with operational involvement

**FEEDBACK**

Weekly feedback meetings with Senior Ops

Conduct monthly review meetings with COO discuss a regions performance

Conduct monthly franchisee meetings with franchise operator to discuss store performance and its operations

Investigate, follow-up and feedback on customer complaints and compliments

Send monthly feedback reports to Franchisee

**FINANCIALS**

Monitor and analyse cost of sales in conjunction with admin reporting

Monitor and manage store/s budgets and costs

Maintain profitability through increased sales and reduced costs while maintaining company operating standards

**Salary**: R25 000,00 - R35 000,00 per month

Application Deadline: 2024/04/30
Expected Start Date: 2024/05/01



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