Representative - Customer Service.commercial
2 weeks ago
**Mission/ Core purpose of the Job**:
Ensures that tangible deliverables are met.
**Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)
**Task Complexity**:Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job,
and the function. Excludes role and leadership / management.
- Consumer satisfaction.
- In branded store:
- accountable for cash and stock
- accountable for sales and meeting sales targets
- accountable for stock shortages
- Provide consumer advice and education / share product knowledge
- Manage stock in store:
- Management of shortages.
- Obsolescence
- Promotional stock merchandising
- Manage operations in store:
- Warranties
- Customer cell phone repairs (where applicable)
- Returns
- OBF’s
- Identify issues, resolve and provide feedback
- Communication, in outlet, and with MTN
- Maintain company’s policies and procedures.
- Manage and account for all cash.
- Conduct actual system transactions eg. activations, suspensions, migrations etc.
- Ensure that relevant paperwork is verified, submitted and signed.
- General Customer services: turnaround time, queuing time, accuracy, and productivity.
**Minimum Requirements**
**Education**:
- Matric/ Minimum a Diploma (May vary in accordance with specific country Opco qualification standards)
- Fluent in English and language of country preferable
**Experience**:
- Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
- Experience working in a small to medium organization
**Competencies**
**Head - Big Picture Focus (5)**
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement
**Heart - Emotionally Intelligent (15)**
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential
- Relationship Manager - Champions the MTN brand
**Hands - Results Focused (60)**
- Results Achiever - Delivers individual results and support team objective
- Operationally Astute - Organizes work to deliver on daily priorities and plans
**General working conditions **(e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
Will be required to work weekends (Saturday 9h00-17h00 and Sunday 9h00-15h00) as scheduled. Days off will be granted during the week
Working hours are 9h00 - 18h00 Monday to Friday
-
Sales Representative
7 days ago
Mbombela, Mpumalanga, South Africa Shoprite Group Full timeClosing Date 2023/08/24 - Reference Number SHO230817-21 - Job Title Sales Representative - Job Type Permanent - Location - Country South Africa - Location - Province Mpumalanga - Location - Town or City Mbombela, Kabokwene, Kamaqhekesa, Tonga and Malelane - Purpose of the Job Are you passionate about providing excellent customer service and exceeding sales...
-
Sales Representative
Found in: beBee S ZA - 3 weeks ago
Mpumalanga, Nelspruit, South Africa Smollan Full timeSmollan’s job vacancy, Career and Recruitment Job title : Sales Representative – Mbombela jobs in Mpumalanga Job Location : Mpumalanga, Nelspruit Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries As a Sales Rep, you will be responsible for: Sales and Communication Management Customer Service Key Manage...
-
Sales Representative
2 days ago
Mpumalanga, South Africa SAFAL Group Full time**Key Performance Areas**: - Customer relationship management - Manage the respective Supa-Roof Store, as well as the Sales Assistant - Ensure that the stock is properly stored and displayed, is adequate for the market off take with a week to 2 week’s headsup, and is paid for before being collected. - Ensure that the store is clean and tidy at all...
-
Field Sales Specialist
2 weeks ago
Mpumalanga, South Africa iKhokha Full timeCompany Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...
-
Process Manager
4 days ago
Mpumalanga, South Africa Fraser Alexander (Pty) Ltd. Full time**PURPOSE** This position exists to ensure the achievement of business objectives through contract execution and growth. **RESPONSIBILITIES** **Contract Management** Interpret, implement and manage the contract. Manage site budget, financial KPIs. Liaise with client representative regarding overall plant performance and quality standards. Ensure...
-
Field Sales Specialist
Found in: Talent ZA C2 - 44 minutes ago
Mpumalanga, South Africa iKhokha Full timeJob DescriptionEver spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments. Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that...
-
Field Sales Manager
5 days ago
Bushbuckridge, Mpumalanga, South Africa Scorpion Legal Protection (RF) Pty Ltd Full time**PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES** The Key purpose is to lead agents to identify good selling spots for high quality sales of legal expenses insurance and funeral cover policies. Key Responsibilities include, but are not limited to the following: **Duties/ Responsibilities**:Increase the penetration of Scorpion sales in public and/or...
-
Promoters
Found in: Whatjobs ZA C2 - 5 days ago
Mbombela, Ehlanzeni District Municipality, Mpumalanga, 1201, South Africa Maenetja Direct Marketing Full timeDo you have what it takes to become a Promoter at In Maenetja Direct Marketing?Become the face of the company and also the ultimate tastemaker in the sales andmarketing industry. Candidates interested in this position should be enthusiastic,outgoing and confident in order to present themselves to our client’s customerbase.Responsibilities include but are...
-
HR Business Partner
Found in: beBee jobs ZA - 1 week ago
Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape, South Africa NESTLÉ Full timePosition SummaryAs an HR Business Partner your primary role is to support the development and execution of the HR strategy in collaboration with the local Unit strategy to ensure that they form a coherent whole. The HR strategy is translated into a set of HR plans (People Plan) that remain integral to the particular Unit plan. HR Plans in general will...