Vodacom Retail Administrator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Cellular Citi Group Full time

Retail Administrator job description


KZN's award-winning & largest Vodacom Franchise Dealer is looking for a dynamic Retail Administrator for our Vodacom outlets in Westwood Mall and The Pavilion, Durban.


We require experienced, self-motivated and vibrant Administrators to foster efficient sales and after sales service to match the clientele at Vodacom Westwood & The Pavilion.


As part of our Group strategy and playing a vital role in a premium store, customer-centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.


Isn't it time to do something you love? Work with a purpose and take on a challenge like never before.


JOB DESCRIPTION:


In our efforts to put our visitors first always, the Administrator will assume responsibility of our tried and tested prescribed processes on a daily basis.

This entails having the leadership qualities to manage the support liaison to the sales staff and Manager.

STORE READINESS FOR TRADE:

  • Staff tools are checked and managed daily
  • Computers and media devices are switched on and troubleshooting completed should there be a technical issue
  • Stationery replenished
  • Cleanliness of the Store: Cleaner management on a daily, weekly, monthly roster.
  • Bins are emptied and are in place
  • Participating in Power meeting daily and energising staff

BACK OFFICE RESPONSIBILITIES:

You must ensure that operationally there is a smooth flow of communication from back office to the sales floor.

This must be an orderly and well organised back office to support:

  • Paperwork compliance
  • Issuing devices and SIMcard stock to sales staff speedily
  • Ensuring all Contracts, Upgrades and Insurance claims processed have required documentation as per Vodacom business rules


Daily Reconciliation
  • Paperwork corresponds accurately to till receipt, Vodacom dealsheet and systems (MII/C3D and VPP respectively)
  • Daily customer care calls for activations e.g. SIMswops, new contracts and connectivity.
  • Follow up calls 6 days a week for any pending paperwork & activations. All escalations must be done speedily and with urgency.
  • Capturing of all staff Postpaid Activations, Prepaid, Insurance & Upgrade sales.
  • Capturing all items owing to clients with daily followup call to customer
  • Daily capturing of Prepaid Claims and reconciliation
  • Capturing and ensuring all add on Value Added Services, Migrations, and change of details are followed through daily until completed with courtesy call to customer.
  • Processing Transfer of Ownership and keeping customer up to date until completed
  • Assisting sales staff with Deal Matches and Decline Reviews
  • Assisting with customer complaints with speedy resolution
  • Filing of all paperwork daily
  • Answering the telephone within 3 rings when all staff are busy
  • Assisting Store Manager with Sales figures
  • Managing all Fibre and wireless sales installations
  • Drive TNPS uptake
  • Drive Retention Target

REPAIR DEVICES

  • Checking all Jobcards match to make and model of device and condition/scratches, dents and marks are noted and customer signature for acceptance thereof
  • Capturing all Repairs and OBFs and ensuring dispatched to repair centre immediately with daily follow up and updating client until repair is received, checked and collected by client
  • Management of Loan Devices issued to customers with checks completed on issue and return from customer to the Store
  • Arranging delivery when needed to facilitate customer experience

STOCK MANAGEMENT

  • Assisting Store Manager to check, load, date and pack stock
  • Management of aged stock with date stamps to reduce redundancy
  • Assisting with merchandising to ensure you are knowledgeable when assisting customer
  • Ensuring all staff have an updated stock on hand report daily
  • Managing reserving of stock
  • Managing Faulties and Returns with Store Manager
  • Assisting with replenishment and Accessories and stock ordering

HR ASSISTANT TO MANAGER

  • Assisting Store manager with Biometric staff clocking via Trac Tech Time Management and Registers
  • Staff uniform management as per Vodacom prescribed dress code
  • Assigning a tea and lunch roster for shifts to ensure smooth flow of staff rotation on sales floor

SALES ASSISTANT

  • Pitching calls to clients with eligibility to upgrade, insurance and fibre offerings
  • Checking coverage for Connectivity options and quoting on pricing
  • Assisting on sales floor as and when needed

The incumbent must have the following Vodacom experience:
Minimum 4 years Administration experience in a Vodacom Retail Store

Vodacom MII, C3D, VCP, VPP systems experience

Proficient in Excel and able to filter and data sort information.

WORKING HOURS:

Vodacom Westwood
Monday to Friday: 8.30am to 6.15pm

Thursday (Weekly Store Meeting Day): 7.30am to 6.15pm

Saturday, Sunday & Public Holidays: 8.30am to 5.15pm

One Sunday off per month

Fixed day off in the week

**Vodacom P

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