L0 Call Centre Agent

3 months ago


Johannesburg, South Africa Freedom Won (Pty) Ltd Full time

As a L0 Call Centre Agent specializing in Battery Energy Storage Systems (BESS), you will be a key member of our support team, playing a crucial role in ensuring the seamless operation of our BESS products. Your primary responsibility will be to provide technical assistance to our customers, troubleshoot issues, and collaborate with internal teams to deliver top-notch support. This position offers a unique opportunity to work at the forefront of renewable energy technologies, contributing to South Africa's clean energy transition.

Reporting to the** Technical Support Lead**

**Key Responsibilities**:
**Systems**:

- Respond to customer inquiries and technical issues related to our BESS products through various channels.
- Guide customers through troubleshooting steps, providing clear and effective solutions.
- Investigate and analyse reported technical issues, replicating problems and collaborating with the engineering team for resolution.
- Share technical knowledge with colleagues to enhance the overall capabilities of the support team.
- Collaborate with cross-functional teams, including engineering and field service, to address complex technical issues and improve product reliability.

**Administration**:

- Create and maintain comprehensive technical documentation, including FAQs and troubleshooting guides, tailored for BESS products.
- Contribute to the development of a robust knowledge base.
- Keep customers informed about the status of their technical inquiries, ensuring transparent and proactive communication.

**Reporting**:

- Gather customer feedback on product performance and features.
- Provide valuable insights to the engineering and product teams for continuous improvement.

**Essential Requirements**:

- NQF Level 4 - 5 Grade 12+ / Higher certificate.
- NQF Level 6 Diploma / Advance certificate
- Working knowledge of SAP; OHS Act; ISO Standards; Electrical Design; Servicing Environment.
- BESS Industry

Freedom WON is an employer of equal opportunity and supports the philosophy of regional demographic representation.



  • Johannesburg, South Africa Freedom Won (Pty) Ltd Full time

    As a L0 Call Centre Supervisor specializing in Battery Energy Storage Systems (BESS), you will be a key member of our support team, playing a crucial role in ensuring the seamless operation of our BESS products. Your primary responsibility will be to provide technical assistance to our customers, troubleshoot issues, and collaborate with internal teams to...

  • Call Centre Agent

    6 months ago


    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and...

  • Call Centre Agent

    6 months ago


    Johannesburg, South Africa People Dimension Full time

    Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 


  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R200 000 - R300 000 per annum** Are you an extraordinary Call Centre Agent? Do you have a high degree of self-motivation...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative insurance industry. Avbob and Life Insurance agents Located in Randburg,close to all transport links. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success...

  • Call Centre Agent

    2 days ago


    Johannesburg, South Africa Pink Elephant Full time

    **Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    **Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...


  • Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa British Airways Full time

    **CALL CENTRE AGENT - JOHANNESBURG** **THE ROLE** The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The...

  • Call Centre Agent

    2 months ago


    Johannesburg, South Africa Merchants Full time

    Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...

  • Call Centre Agent-2

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa FirstRand Full time

    Job Description The Call Centre Agent will be required to work on voice calls, queries and secure chat based on workload and resourcing across the different channels. Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that...