IT Support Technician

3 days ago


Port Shepstone, South Africa ScottNET Full time

A vacancy has become available within ScottNET for a junior technical support technician to support the Port Shepstone & Shelly Beach areas.

Assist customers telephonically, in person and remotely with any IT queries/ problems
- Attending to call outs as and when necessary
- Managing and maintaining client’s IT infrastructure
- Computer repairs and maintenance
- Setting up and installing hardware and software for clients
- Assist with Server management and maintenance
- Backup and Antivirus monitoring
- Networking and cabling
- Checking the support system and logging tickets on behalf of clients
- Respond to and resolve emergency support tickets as soon as possible
- Ensure all tickets are dealt with in a timeous manner and handled correctly
- Liaising with 3rd party providers on behalf of employer and our clients
- Quoting and ordering of hardware as required
- Manage the help desk system and leverage the system to its fullest potential
- Reporting to management on client's networks and with relevant reports as required
- Ensure company is delivering exceptional customer service and performance

Possesses the relevant IT Qualification and experience
Driver's license and own vehicle a must

Must have at least 1-2 years’ experience

**Job Types**: Full-time, Permanent

**Salary**: From R8,000.00 per month

**Education**:

- Certificate (preferred)
**Experience**:

- IT Support: 1 year (required)
License/Certification:

- drivers licence and own vehicle (required)



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