Order Coordinator

2 weeks ago


Paarl, South Africa Warshay Investment Pty Ltd ta KWV Full time

**Order Coordinator**

**REF : OC0406**

**Job grade**: 11

**Department**:Supply Chain

**Reporting to**:Exports Manager: Supply Chain

**Division**:Exports

**Location**:Paarl

**Purpose**:The purpose is to ensure the correct capturing and processing of customer orders in line with Supply Chain strategic objectives. This should include execution of capturing, management, and successful loading and shipping of International orders, to follow on and progress in efficiency and productivity year on year within performance and measuring customer satisfaction.

**Minimum Requirements**:

- Grade 12 with tertiary qualification or freight forwarding would be advantageous
- 2-5 years’ experience in freight forwarding in African trade lanes and major markets
- Sound knowledge of legislative requirements within SA Wine Industry, DAFF, SGS and Beau virtues regulations
- Custom compliance qualification and recent customs experience would be advantageous
- Good administrative and organizational abilities

**Skills Required**:

- Customer Service environment experience
- Computer literacy and experience in SAP would be advantageous
- Ethical business practice understanding
- Well-spoken and ability to communicate verbally and through written communication

**Job Summary**:

- Ensure the order received is captured and managed via set parameters and customer expectations.
- Co-ordinate external booking and shipment arrangements with the customer and the relevant shipping agents in line with the Inco terms.
- Co-ordinate internal process by ensuring picking of stock and preparation of loading documentation for KWV or external warehouse to action.
- Complete all clearance documentation and Customs entries completed within respective timelines to ensure on-time clearance of goods at destination.
- Ensure order execution and Management of Customer expectations for orders placed, pending, and being delivered within responsible markets
- Understanding changing parameters within International trade to keep Customer profiles updated

Closing date**: 2 May 2023**

Application Deadline: 2023/05/02


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