Manager: Specialist Transaction Solutions

2 days ago

Nelspruit, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To lead and manage a team of payment specialists (Merchant Acquiring & Cash Solutions) in the Mpumalanga region. To grow portfolio of merchants acquiring & cash solutions customers with a strong focus on transactional primacy. Interpret and manage transactional solutions to enable the execution and achievement of agreed business targets, and ensure that performance is in line with the regional strategy and objectives.

**Job Description**:
To lead and manage a team of payment specialists (Merchant Acquiring & Cash Solutions) in the Mpumalanga region. To grow portfolio of merchants acquiring & cash solutions customers with a strong focus on transactional primacy. Interpret and manage transactional solutions to enable the execution and achievement of agreed business targets, and ensure that performance is in line with the regional strategy and objectives.

Key Accountabilities:
Process
- Define standard operating procedures (SOPs).
- Monitor and report on progress against operational plans and adjust where required.
- Plan for the effective implementation of value-added process improvements, initiatives and services to deliver on operational objectives.
- Resolve problems within area of accountability with the necessary discretion and guidelines.
- Lead and manage the Transactional Solutions team in the designated portfolio in the region
- Coach and mentor the Transactional Solutions team through either working one on one with the team in the designated portfolio and ensure appropriate training is delivered to support staff development goals.
- Assess team competencies, performance, efficiency and productivity through measurement and observation to ensure the team are aware of and capable of delivering their responsibilities.
- Ensure availability of appropriate skills base in order to provide clients with Transactional solutions (products/service) through skills management and matching these skills with client environments.
- Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
- Ensure all HR processes, according to ABSA policies and procedures, are followed.
- Lead and implement regional operational sales tactics and plans for the execution of strategy that is aligned with the Transactional Solutions regional strategic intent, with knowledge of the geographical drivers within portfolio.
- Ensure close collaboration between Regional Transactional solutions team, product and segment stakeholders that will increase sales penetration levels and production volumes within portfolio.
- Monitor pricing, margins and profitability within the applicable mandate for the Transactional Solutions portfolio.
- Lead and implement and execute sales campaigns within the portfolio to boost sales in line with national and regional strategic intent.
- Lead, Implement and monitor sales channel requirements in both the internal and external environment across all segments.
- Implement the nationally agreed Customer Value Proposition and strategy and ensure client satisfaction targets are exceeded through random sampling of customer feedback through direct contact.
- Contract and manage Service Level Agreements with all relevant stakeholders within portfolio.
- Support the Regional Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
- Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to Regional Product Head.
- Provide reports to the Regional Product Head on market share growth and new business acquisition within the internal and external environment.
- Co-ordinate, manage and communicate the Transactional Solutions budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
- Establish and maintain relationships with key stakeholders (e.g. Product, Segment, Operations, Absa Group Operations, etc.) to effectively co-ordinate the value chain thereby ensuring efficient transactional workflows and optimal client service delivery.
- Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn
- around times between the BPC and the Fit for Processing centre.
- Manage customer service delivery through the Transactional Solutions team in

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