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Customer Service Agent

4 weeks ago

Somerset West, South Africa DSL Telecom Full time

**Job brief**:
We are looking for a Customer Service Agent, who will provide excellent customer service by effectively solving customer issues, complaints and inquiries with accuracy and efficiency to maintain high customer satisfaction.

If you’re naturally a helper, enjoy assisting people with issues and can explain technical details simply, we’d like to meet you.

**Responsibilities include**:

- Provide first level contact and support for customers looking for administrative and technical assistance and convey resolutions to customer issues
- Managing large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Properly escalate unresolved queries to the next level of support
- Build customer relationships through open and interactive communication
- Keep records of customer interactions
- Collaborate with team members to improve overall team performance
- Follow communication procedures, guidelines and policies
- Willingly improve knowledge and performance level

**Benefits**:

- Medical Aid Contribution

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